In the release notes for RT 4.4.0, the concept of “roles” is brought up.
The note says:
- RT now has support for custom roles, along the lines of Requestor,
Cc, and AdminCc. These roles can be single-member or multi-member.
Privileges can be assigned to members of custom roles, you can search
on custom role membership, you can notify custom role members in
scrips, and so on.
This may be an obvious question to long-time users of RT, but what do roles
offer that groups don’t? That is, what is the advantage to setting up a
custom role over making a group? In either case you have users assigned
rights based on membership, whether to a group or a role. Thanks.
Automatic Distributors, IT department