Hi Folks,
We've begun the push to get RT 3.0 out the door this fall. (RT
2.1 is the development series for 3.0) This release doesn’t exactly match
the roadmap I’d had for the next major release. It doesn’t have a few
features I’d hoped to shoehorn in, however, it’s head and shoulders
better than I could have possibly imagined. Thanks to Autrijus Tang
and his team at OurInternet, RT 3.0’s interface is fully
internationalized and now speaks seven languages, with more on the way.
The access control, groups and watchers systems got completely
overhauled. The web UI has been spiffed up We’ve got an excellent
new remote CLI that’s being developed. An oracle port is on its way.
And there are a bunch of other amazing new things I’m forgetting at the
moment.
Below, you can find my internal plan for what it's going to
take to get to 3.0. Note that the day markers are in estimated ideal
days and that this isn’t the only project in progress right now. (So
don’t just total up those days to figure out a release date 
Best,
Jesse
Installation/Packaging 4 days
Install
2d/Gut the install procedure
Packaging
1d/Debian packaging
1d/RPM packaging
Upgrade 2 days
2d/Importer
Setup 4 days
Configuration wizard
2d/Wizard core
2d/Wizard types for various use cases
IT
Customer Service
Helpdesk
Projects
Network Operations
Abuse
Lead tracking
Core 2 days + unknown
Misc
0.5d/Yank/deprecate/hide the approvals stuff
1d/Merge 2.0.x changes
??/Bug fixes
I18N
.5d/Warnings
??/Marshal the current Translations
??/Obtain new translations
Database 3 days
1d/Integrate Oracle Port
2d/Postgres 7.2 port
Mail sending 1.5 days
.5d Header fixes / Preserve x-loop lines on autoreply
.5d / Notify with attachment
.5d / Preserve charset in attachments?
(Send original content as an attachment, if it’s not text-plain?)
Mail gateway 3 days
0.5d/Spamassassin hooks
0.5d/Custom processing hooks
2d/ charset conversion issues?
CLI 2.5 days
1d/Port to perl?
.5d/Search tool
.5d/Update tool
.5d/Documentation
Web UI 6 days + unknown
1d/Branding and logo
1d/Clean up the navigation
1d/Clean up the search UI
1d/Clean up ticket display
??/Make it prettier
1d/Add at least a couple new forms and reports
What I did this week
Daily report
1d/Integrate heads up
Web Services 2.5 days + unknown for XML web serivces
RFC822 web services (all part of new CLI)
.5d/Docs
.5d/Ticket create
.5d/Ticket attribute modify
1d/Search / Return search as mbox
XML Web Services
RSS Feeds for ticket
XML ticket download
XML ticket creation
XML ticketu update
XML search results
API 3.5 days
Docs?
What API simplifications can we make
3d/Clean up Tickets.pm
.5d/Do we get "Ticket->Update()
Testing 4.5 days
1d/Search testing
0.5d/Better test coverage for ticket updates
0.5d/UTF8 test coverage
0.5d/MIME test coverage
WebUI testing
1d/Framework
.5d/Basic ticket manip operations
.5d/At least one end-to-end test
Addons 2d
1d/Integrate CVS handler
1d/Integrate enhanced mail gateway
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