Maybe someone can tell me if there is a way that I can creat a link (text
only) that will create a new ticket for the user that depends on the current
ticket? I have been looking around but am not really finding what I am
looking for 
The reasoning here is that we have some old equipment in the field that
needs replacing and when I know that the equipment is at a customers place I
would like to click on a link and have the ticket created for my customer
service team to deal with
Greg Evans
Hood Canal Communications
(360) 898-2481 ext.212