Temporary directory for uploaded file when creating a ticket

RT Users
1

Hi.

In our instalaltion, when we create a ticket via webinterface with an attached
file, it is stored in /var/tmp/

In order to clusterize RT we mut change this directory to a nfs mounted share,
but we have found no configuration keyword for tmpdir handling.

We have try to modify the TMPDIR variable for apache, but it doesn’t work for
RT installation.

Is there any method to change this behaviour?

Luca Villani - Register.It S.p.A. - Dada Group

Tel: +39 055 20021517 Mobile: +39 335 8753086
ICQ: 76272621 Skype: luca.villani

2

In our instalaltion, when we create a ticket via webinterface with an attached
file, it is stored in /var/tmp/

In order to clusterize RT we mut change this directory to a nfs mounted share,
but we have found no configuration keyword for tmpdir handling.

We have try to modify the TMPDIR variable for apache, but it doesn’t work for
RT installation.

Is there any method to change this behaviour?

Depending on your version of RT, it uses HTML::Mason’s cgi_object,
which is often CGI.pm, and that should respect TMPDIR

-kevin

3

In data giovedì 4 agosto 2011 16:54:01, Kevin Falcone ha scritto:

Depending on your version of RT, it uses HTML::Mason’s cgi_object,
which is often CGI.pm, and that should respect TMPDIR

We had upgrade yesterday to RT 4.0.1, this is the relevand section in apache
config:

Order allow,deny Allow from all SetEnv TMPDIR /www/COMMON/tmp SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt/rt-4.0.1/sbin/rt-server use Plack::Handler::Apache2; Plack::Handler::Apache2->preload("/opt/rt/rt-4.0.1/sbin/rt-server");

SetEnv appears also at virtualhost definition, with no results.

Luca Villani - Register.It S.p.A. - Dada Group

Tel: +39 055 20021517 Mobile: +39 335 8753086
ICQ: 76272621 Skype: luca.villani

4

In data giovedì 4 agosto 2011 17:15:38, hai scritto:

Depending on your version of RT, it uses HTML::Mason’s cgi_object,
which is often CGI.pm, and that should respect TMPDIR

We had upgrade yesterday to RT 4.0.1, this is the relevand section in
apache config:

Order allow,deny Allow from all SetEnv TMPDIR /www/COMMON/tmp SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt/rt-4.0.1/sbin/rt-server use Plack::Handler::Apache2; Plack::Handler::Apache2->preload("/opt/rt/rt-4.0.1/sbin/rt-server");

SetEnv appears also at virtualhost definition, with no results.

No one can give us a feedback about this?

As far as RT store web loaded ticket attachments in /var/tmp, there is no
chance to clusterize an installation: it is ok to use a NFS shared directory
for tmpdir so all webserver in cluster can find attach even in case the
balancer move the connection from one server to other, but it is not
acceptable to mount the entire /var/tmp from a filer…

Luca Villani - Register.It S.p.A. - Dada Group

Tel: +39 055 20021517 Mobile: +39 335 8753086
ICQ: 76272621 Skype: luca.villani

5

Hi,

RT 3.8 and RT 4.0 uses sessions for uploaded files, so this shouldn’t
be an issue.

Also, even one server true tmp files can not be shared between apache
processes, so RT avoids them. Even tmp file is created, it’s destroyed
during the same request.

As far as I can see from our code and modules we use, everything
should respect TMPDIR. The only reason for files to be created in
different dir that TMPDIR ENV variable is either cleared or
overwritten later.On Wed, Aug 10, 2011 at 3:16 PM, Luca Villani luca.villani@dada.net wrote:

In data giovedì 4 agosto 2011 17:15:38, hai scritto:

Depending on your version of RT, it uses HTML::Mason’s cgi_object,
which is often CGI.pm, and that should respect TMPDIR

We had upgrade yesterday to RT 4.0.1, this is the relevand section in
apache config:

Order allow,deny Allow from all SetEnv TMPDIR /www/COMMON/tmp SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt/rt-4.0.1/sbin/rt-server use Plack::Handler::Apache2; Plack::Handler::Apache2->preload("/opt/rt/rt-4.0.1/sbin/rt-server");

SetEnv appears also at virtualhost definition, with no results.

No one can give us a feedback about this?

As far as RT store web loaded ticket attachments in /var/tmp, there is no
chance to clusterize an installation: it is ok to use a NFS shared directory
for tmpdir so all webserver in cluster can find attach even in case the
balancer move the connection from one server to other, but it is not
acceptable to mount the entire /var/tmp from a filer…

–
Luca Villani - Register.It S.p.A. - Dada Group

Tel: +39 055 20021517 Mobile: +39 335 8753086
ICQ: 76272621 Skype: luca.villani

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