Templating Multiselect Value Inheriticance

RT Developers
#1

I’m using scripts and templates to impliment a workflow. I have a script that creates a child ticket using a template. This was working fine until we changed one of the custom fields into a multiselect. The CustomFieldValue has multiple values, but it seems like the only tool I have available is FirstCustomFiledValue:

Earn Codes: {$ticket->FirstCustomFieldValue(62)}

Does anybody have a way, in a template using Text:Template, to use the entire hash in the template?

#2

You can use arbitrary Perl in these templates, so you aren’t limited to the FirstCustomFieldValue() method. For example you could use CustomFieldValuesAsString() method (from RT::Record that RT::Ticket inherits) or have a more complex loop structure to build a value to insert if you need to do additional checks, etc.

#3

I had tried the CustomFieldValueAsString but what I wound up with was simply the first item selected int he custom field:

Earn Codes: ACA

But, printing it out in he body of the message returned all three values:
Earn Codes: {$ticket->CustomFieldValuesAsString(62)}

Earn Codes: ACA
ACM
ACR

Open to any advice, or better yet working examples. But the complexity of running this all through Text:Template and the limited size of the project probalby means I will trade the Select multiple box for Enter a Single Value, so I an inherit it in the workflow.

#4

You can also get an iterable CustomFieldValues object:

my $values = $Ticket->CustomFieldValues( $CustomField->Id );
while ( my $Value = $Values->Next ) {
    # Do something with RT::CustomField::Value object
    $Value->Content..
}
#5

I think my answer is that these routines can copy the parent ticket multi-select values in a scrip that executes on create. But there is no way to pass the multi-select hash in a wat that can be interpretted by Text::Template and put directly into the template that generates the child.

Thanks!

#6

Is the parent ticket available from the template? If so you could do the while loop to find the values of the parent tickets mutiselect custom field