Hello,
It seems the template from the virtual constituency queue is not being used.
Here’s what I’ve done…
- Provisioned a VM (Ubunty “14.04.1 LTS, Trusty Tahr”)
- Setup sendmail to receive mail for my “mythrowawaydomain.com” (not a
real domain name) - Installed rt-4.0.22 (on apache2 + sendmail)
- Installed RT-IR-3.0.3
- Configured RT_SiteConfig.pm with some specifics for
mythrowawaydomain.com - Setup rt-mailgate
- Logged in to RT as root
- Changed the root password
- Confirmed all was working properly
- Executed /opt/rt4/local/plugins/RT-IR/etc/add_constituency --name
–correspond iweb@mythrowawaydomain.com - Setup /etc/aliases thusly:
1. iweb: "|/opt/rt4/bin/rt-mailgate --queue ‘Incident Reports’
–action correspond --extension IWEB --url
http://mythrowawaydomain.com
2. Executed newaliases - Sent an email to iweb@mythrowawaydomain.com from my gmail mailbox
- Confirmed that it was created in the Incident Reports queue
- Confirmed that the constituency was set properly to IWEB
- Created a new Template in the queue called “Incident Reports - IWEB”
called “Autoreply” using the same content as the one in the global templates - Modified this new template with some specific text
- Sent another email to iweb@mythrowawaydomain.com from my gmail
mailbox - Confirmed it was created in the Incident Reports queue
- Confirmed that the constituency was set properly to IWEB
- Read the auto-reply in my gmail mailbox and saw the template was NOT
used
I noticed in the rt.log “Permission denied. User #77 has no SeeCustomField
right on CF #1” and CF #1 is Constituency. When allowing “Everyone”
access to view that CF though the log entry disappears but the behaviour
(Autoreply template from virtual constituency queue not being used) does
not change.
The rt.log is attached to this email.
Am I missing something?
Landon Stewart :: lstewart@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
rt.log (19.9 KB)
