Template to include name of person who performed last action

I’ve searched around for this, but I’m not sure I am searching the right
keywords. Here is what we would like to do:

We have a scrip that runs when someone changes a custom field to a
particular value. That triggers an e-mail to be sent based on a
template. I figured out how to include the value of the custom field,
but what is the format to include the name of the person who performed
the action to change this value? Does that make sense? Essentially, I
would like to be able to pull the name that shows up in the audit logs
"JoeSmith - comments added", “JoeSmith - Status changed…”, etc.

Thanks everyone!

Helmuth

You probably want the creator of the transaction:
$self->TransactionObj->CreatorObj->RealName

At 10:59 AM 10/17/2008, Helmuth Ramirez wrote:

Content-class: urn:content-classes:message
Content-Type: multipart/alternative;
boundary="----_=_NextPart_001_01C93082.0B746043"

I’ve searched around for this, but I’m not sure I am searching the right
keywords. Here is what we would like to do:

We have a scrip that runs when someone changes a custom field to a
particular value. That triggers an e-mail to be sent based on a
template. I figured out how to include the value of the custom field, but
what is the format to include the name of the person who performed the
action to change this value? Does that make sense? Essentially, I would
like to be able to pull the name that shows up in the audit logs “JoeSmith
– comments added”, “JoeSmith – Status changed
”, etc.

Thanks everyone!
Helmuth

Gene LeDuc, GSEC
Security Analyst
San Diego State University

Helmuth,

Or "my $whomever = $self->TransactionObj->CreatorObj->Name;".You could 

also get the user’s ID. Hope this helps.

Kenn
LBNLOn 10/17/2008 11:06 AM, Gene LeDuc wrote:

You probably want the creator of the transaction:
$self->TransactionObj->CreatorObj->RealName

At 10:59 AM 10/17/2008, Helmuth Ramirez wrote:

Content-class: urn:content-classes:message
Content-Type: multipart/alternative;
boundary="----_=_NextPart_001_01C93082.0B746043"

I�ve searched around for this, but I�m not sure I am searching the right
keywords. Here is what we would like to do:

We have a scrip that runs when someone changes a custom field to a
particular value. That triggers an e-mail to be sent based on a
template. I figured out how to include the value of the custom field, but
what is the format to include the name of the person who performed the
action to change this value? Does that make sense? Essentially, I would
like to be able to pull the name that shows up in the audit logs �JoeSmith
� comments added�, �JoeSmith � Status changed��, etc.

Thanks everyone!
Helmuth

Thanks Gene,
Although I’m clearing doing something wrong. I am putting the following
in my template:

Updated by: $self->TransactionObj->CreatorObj->RealName

But the name doesn’t show up, just the line I put in the template :frowning:

ThanksFrom: Gene LeDuc [mailto:gleduc@mail.sdsu.edu]
Sent: Friday, October 17, 2008 2:06 PM
To: Helmuth Ramirez
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Template to include name of person who performed
last action

You probably want the creator of the transaction:
$self->TransactionObj->CreatorObj->RealName

At 10:59 AM 10/17/2008, Helmuth Ramirez wrote:

Content-class: urn:content-classes:message
Content-Type: multipart/alternative;
boundary="----_=_NextPart_001_01C93082.0B746043"

I’ve searched around for this, but I’m not sure I am searching the
right
keywords. Here is what we would like to do:

We have a scrip that runs when someone changes a custom field to a
particular value. That triggers an e-mail to be sent based on a
template. I figured out how to include the value of the custom field,
but
what is the format to include the name of the person who performed the
action to change this value? Does that make sense? Essentially, I
would
like to be able to pull the name that shows up in the audit logs
"JoeSmith

  • comments added", “JoeSmith - Status changed…”, etc.

Thanks everyone!
Helmuth

Gene LeDuc, GSEC
Security Analyst
San Diego State University

Helmuth,

Try this:

Updated by: {$Ticket->CreatorObj->Name} OR
Updated by: {$Ticket->CreatorObj->RealName}

Kenn
LBNLOn 10/17/2008 12:58 PM, Helmuth Ramirez wrote:

Thanks Gene,
Although I’m clearing doing something wrong. I am putting the following
in my template:

Updated by: $self->TransactionObj->CreatorObj->RealName

But the name doesn’t show up, just the line I put in the template :frowning:

Thanks

-----Original Message-----
From: Gene LeDuc [mailto:gleduc@mail.sdsu.edu]
Sent: Friday, October 17, 2008 2:06 PM
To: Helmuth Ramirez
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Template to include name of person who performed
last action

You probably want the creator of the transaction:
$self->TransactionObj->CreatorObj->RealName

At 10:59 AM 10/17/2008, Helmuth Ramirez wrote:

Content-class: urn:content-classes:message
Content-Type: multipart/alternative;
boundary="----_=_NextPart_001_01C93082.0B746043"

I’ve searched around for this, but I’m not sure I am searching the
right
keywords. Here is what we would like to do:

We have a scrip that runs when someone changes a custom field to a
particular value. That triggers an e-mail to be sent based on a
template. I figured out how to include the value of the custom field,
but
what is the format to include the name of the person who performed the
action to change this value? Does that make sense? Essentially, I
would
like to be able to pull the name that shows up in the audit logs
"JoeSmith

  • comments added", “JoeSmith - Status changed…”, etc.

Thanks everyone!
Helmuth

Put curly braces around the perl stuff:

Updated by: {$self->TransactionObj->CreatorObj->RealName}

At 12:58 PM 10/17/2008, Helmuth Ramirez wrote:

Thanks Gene,
Although I’m clearing doing something wrong. I am putting the following
in my template:

Updated by: $self->TransactionObj->CreatorObj->RealName

But the name doesn’t show up, just the line I put in the template :frowning:

Thanks

-----Original Message-----
From: Gene LeDuc [mailto:gleduc@mail.sdsu.edu]
Sent: Friday, October 17, 2008 2:06 PM
To: Helmuth Ramirez
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Template to include name of person who performed
last action

You probably want the creator of the transaction:
$self->TransactionObj->CreatorObj->RealName

At 10:59 AM 10/17/2008, Helmuth Ramirez wrote:

Content-class: urn:content-classes:message
Content-Type: multipart/alternative;
boundary="----_=_NextPart_001_01C93082.0B746043"

I’ve searched around for this, but I’m not sure I am searching the
right
keywords. Here is what we would like to do:

We have a scrip that runs when someone changes a custom field to a
particular value. That triggers an e-mail to be sent based on a
template. I figured out how to include the value of the custom field,
but
what is the format to include the name of the person who performed the
action to change this value? Does that make sense? Essentially, I
would
like to be able to pull the name that shows up in the audit logs
"JoeSmith

  • comments added", “JoeSmith - Status changed…”, etc.

Thanks everyone!
Helmuth


Gene LeDuc, GSEC
Security Analyst
San Diego State University

Gene LeDuc, GSEC
Security Analyst
San Diego State University

Thank you Kenneth and Gene for your help with this! I got it to show
the name.

Cheers!
HelmuthFrom: Kenneth Crocker [mailto:KFCrocker@lbl.gov]
Sent: Friday, October 17, 2008 4:23 PM
To: Helmuth Ramirez
Cc: Gene LeDuc; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Template to include name of person who performed
last action

Helmuth,

Try this:

Updated by: {$Ticket->CreatorObj->Name} OR
Updated by: {$Ticket->CreatorObj->RealName}

Kenn
LBNL

Thanks Gene,
Although I’m clearing doing something wrong. I am putting the
following
in my template:

Updated by: $self->TransactionObj->CreatorObj->RealName

But the name doesn’t show up, just the line I put in the template :frowning:

Thanks

-----Original Message-----
From: Gene LeDuc [mailto:gleduc@mail.sdsu.edu]
Sent: Friday, October 17, 2008 2:06 PM
To: Helmuth Ramirez
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Template to include name of person who
performed
last action

You probably want the creator of the transaction:
$self->TransactionObj->CreatorObj->RealName

At 10:59 AM 10/17/2008, Helmuth Ramirez wrote:

Content-class: urn:content-classes:message
Content-Type: multipart/alternative;
boundary="----_=_NextPart_001_01C93082.0B746043"

I’ve searched around for this, but I’m not sure I am searching the
right
keywords. Here is what we would like to do:

We have a scrip that runs when someone changes a custom field to a
particular value. That triggers an e-mail to be sent based on a
template. I figured out how to include the value of the custom
field,
but

what is the format to include the name of the person who performed
the

action to change this value? Does that make sense? Essentially, I
would
like to be able to pull the name that shows up in the audit logs
"JoeSmith

  • comments added", “JoeSmith - Status changed…”, etc.

Thanks everyone!
Helmuth

Updated by: {$Ticket->CreatorObj->Name} OR
Updated by: {$Ticket->CreatorObj->RealName}

Updated by: {$Ticket->CreatorObj->RealName || $Ticket->CreatorObj->Name }

But if you are using FriendlyFrom the the actual email would include this
too, wouldn’t it?

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