Template Problems


#1

Hello, I am receiving the following message when a ticket is created:

The specified template is missing or inaccessable.
(/usr/local/rt/etc/templates/queues/helpdesk/correspondence)
However, the custom content which was supposed to fill the template was:

-------------------------------------------- Managed by Request Tracker

I have copied each of the generic_templates into
/usr/local/rt/etc/templates/queues/helpdesk but they do not appear to be
working, and the comments/replies/gives do not come with the email response,
just the error message.

Thanks,

Stephen Lawrence
-Support Technician & Webmaster
-Examen, Inc.
-stephenl@examen.com
-916-921-4300 ext. 703


#2

You should not have needed to copy those templates in by hand. RT
should have done that automatically. are you sure that permissions allow
the RT user to read those templates?On Tue, Apr 18, 2000 at 08:13:15AM -0700, Stephen J. Lawrence Jr. wrote:

Hello, I am receiving the following message when a ticket is created:

The specified template is missing or inaccessable.
(/usr/local/rt/etc/templates/queues/helpdesk/correspondence)
However, the custom content which was supposed to fill the template was:

-------------------------------------------- Managed by Request Tracker

I have copied each of the generic_templates into
/usr/local/rt/etc/templates/queues/helpdesk but they do not appear to be
working, and the comments/replies/gives do not come with the email response,
just the error message.


Thanks,

Stephen Lawrence
-Support Technician & Webmaster
-Examen, Inc.
-stephenl@examen.com
-916-921-4300 ext. 703


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – jrvincent@wesleyan.edujesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
I’m reasonably sure that at least two of the electric blue kangeroos
I saw were real.


#3

They are set to root:root 555

Jesse wrote:

You should not have needed to copy those templates in by hand. RT
should have done that automatically. are you sure that permissions allow
the RT user to read those templates?

Hello, I am receiving the following message when a ticket is created:

The specified template is missing or inaccessable.
(/usr/local/rt/etc/templates/queues/helpdesk/correspondence)
However, the custom content which was supposed to fill the template was:

-------------------------------------------- Managed by Request Tracker

I have copied each of the generic_templates into
/usr/local/rt/etc/templates/queues/helpdesk but they do not appear to be
working, and the comments/replies/gives do not come with the email response,
just the error message.


Thanks,

Stephen Lawrence
-Support Technician & Webmaster
-Examen, Inc.
-stephenl@examen.com
-916-921-4300 ext. 703


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


jesse reed vincent – jrvincent@wesleyan.edujesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91

I’m reasonably sure that at least two of the electric blue kangeroos
I saw were real.

Thanks,

Stephen Lawrence
-Support Technician & Webmaster
-Examen, Inc.
-stephenl@examen.com
-916-921-4300 ext. 703


#4

You should chown these to your rt-user, not root.
i.e. ls -l /usr/local/rt/etc/templates/queues/helpdesk/correspondance should
read:
-rwxr-xr-x 1 rt rt 16 Jan 1 1970 correspondance*

-Feargal Reilly,
Systems Administrator,
The Communications Interactive Agency.
Phone: +353-86-8157621On Tue, 18 Apr 2000, Stephen J. Lawrence Jr. wrote:

They are set to root:root 555

Jesse wrote:

You should not have needed to copy those templates in by hand. RT
should have done that automatically. are you sure that permissions allow
the RT user to read those templates?

On Tue, Apr 18, 2000 at 08:13:15AM -0700, Stephen J. Lawrence Jr. wrote:

Hello, I am receiving the following message when a ticket is created:

The specified template is missing or inaccessable.
(/usr/local/rt/etc/templates/queues/helpdesk/correspondence)
However, the custom content which was supposed to fill the template was:

-------------------------------------------- Managed by Request Tracker

I have copied each of the generic_templates into
/usr/local/rt/etc/templates/queues/helpdesk but they do not appear to be
working, and the comments/replies/gives do not come with the email response,
just the error message.


Thanks,

Stephen Lawrence
-Support Technician & Webmaster
-Examen, Inc.
-stephenl@examen.com
-916-921-4300 ext. 703


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


jesse reed vincent – jrvincent@wesleyan.edujesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91

I’m reasonably sure that at least two of the electric blue kangeroos
I saw were real.


Thanks,

Stephen Lawrence
-Support Technician & Webmaster
-Examen, Inc.
-stephenl@examen.com
-916-921-4300 ext. 703


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


#5

if you su to rt, can you cat the templates by
specifying their full path?
ie cd /
cat /path/to/rt/etc/templates/queues/helpdesk/correspondence ?On Tue, Apr 18, 2000 at 08:26:47AM -0700, Stephen J. Lawrence Jr. wrote:

They are set to root:root 555

Jesse wrote:

You should not have needed to copy those templates in by hand. RT
should have done that automatically. are you sure that permissions allow
the RT user to read those templates?

On Tue, Apr 18, 2000 at 08:13:15AM -0700, Stephen J. Lawrence Jr. wrote:

Hello, I am receiving the following message when a ticket is created:

The specified template is missing or inaccessable.
(/usr/local/rt/etc/templates/queues/helpdesk/correspondence)
However, the custom content which was supposed to fill the template was:

-------------------------------------------- Managed by Request Tracker

I have copied each of the generic_templates into
/usr/local/rt/etc/templates/queues/helpdesk but they do not appear to be
working, and the comments/replies/gives do not come with the email response,
just the error message.


Thanks,

Stephen Lawrence
-Support Technician & Webmaster
-Examen, Inc.
-stephenl@examen.com
-916-921-4300 ext. 703


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


jesse reed vincent – jrvincent@wesleyan.edujesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91

I’m reasonably sure that at least two of the electric blue kangeroos
I saw were real.


Thanks,

Stephen Lawrence
-Support Technician & Webmaster
-Examen, Inc.
-stephenl@examen.com
-916-921-4300 ext. 703

jesse reed vincent – jrvincent@wesleyan.edujesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
Emacs is a pretty good operating system, but Unix has a better editor.


#6

Looks like for some reason when I created the queue originally (I think I did it
through the shell), something went wrong, because I just created a new queue and it
has all the templates, and is rt:nobody 555.

It is now working correctly.

Just FYI: It would be nice to have links to and from admin-webrt and werbrt sites. I
have to manually switch between sites. No biggie though.
Also, I am using Postfix as my mail agent on my Linux box. It works fine, but you must
use the second mail command, not the sendmail one. I was thinking that since postfix
is a sendmail drop-in that it would work with the sendmail line.

Jesse wrote:

if you su to rt, can you cat the templates by
specifying their full path?
ie cd /
cat /path/to/rt/etc/templates/queues/helpdesk/correspondence ?

Thanks,

Stephen Lawrence
-Support Technician & Webmaster
-Examen, Inc.
-stephenl@examen.com
-916-921-4300 ext. 703