i’m trying to customize my Global Autoreply template so that it will
reply bearing the name of the Queue the requestor emailed to. So if I
have 3 different queues, the global autoreply will pickup the queue
name… giving a sense of multiple request trackers.
the default auto-reply uses the [{$rtname} #{$Ticket->id()}] which gives
out [rt.mydomain.com#43] both in the subject and in the body of the
auto-reply message
does anyone know what code to replace $rtname so that it will reflect
the name of a specific queue?
is there a listing available for all these “codes” that one can use in
the templates?
is it safe to do this and will correspondences still get grouped into
the same queue name & ticket number?
examples…
current subject:
[rt.mydomain.com#46] AutoReply: test ticket
desired subject::
[myqueue #46] AutoReply: test ticket
You will run into problems doing this. The string in brackets is used to
match incoming e-mail to existing tickets. If you must have the queue name
in the subject, put it outside the brackets, and retain the default:
[${rtname} #{$Ticket->id()}]
-AaronOn Sat, 24 Apr 2004, Paul Suela wrote:
Hi Guys,
i’m trying to customize my Global Autoreply template so that it will
reply bearing the name of the Queue the requestor emailed to. So if I
have 3 different queues, the global autoreply will pickup the queue
name… giving a sense of multiple request trackers.
the default auto-reply uses the [{$rtname} #{$Ticket->id()}] which gives
out [rt.mydomain.com#43] both in the subject and in the body of the
auto-reply message
does anyone know what code to replace $rtname so that it will reflect
the name of a specific queue?
is there a listing available for all these “codes” that one can use in
the templates?
is it safe to do this and will correspondences still get grouped into
the same queue name & ticket number?
examples…
current subject:
[rt.mydomain.com#46] AutoReply: test ticket
desired subject::
[myqueue #46] AutoReply: test ticket
