Template/Email correspondance subject line help

RT Users
1

I’m looking for documentation on Templates, is there any? Also,
specifically, how do you remove the [my.domain.com] from the subject
line? I got this far:

RT-Attach-Message: yes

{$Transaction->Content()}

but I can’t get rid of the bracketed domain [my.domain.com].

Anyone know how?

Thanks,
-Ryan

2

I’m looking for documentation on Templates, is there any? Also,
specifically, how do you remove the [my.domain.com] from the subject
line?

This is really the $rtname value from RT_SiteConfig.pm. Note that
if you change it, email replies to existing tickets will no longer
be connected to the corresponding ticket in the database. Code
changes to allow both old/new text to be recognized have been
posted to this list. You do need something unique here to
identify ‘your’ RT though. Consider what would happen if you
CC: another address for help on a ticket and it turns out to be
someone else’s RT system.

Les Mikesell
les@futuresource.com

3

RT uses Text::Template so that modules documentation may be
helpful:

http://search.cpan.org/~mjd/Text-Template-1.44/lib/Text/Template.pmOn Sat, Dec 11, 2004 at 10:56:46AM -0800, Ryan Stark wrote:

I’m looking for documentation on Templates, is there any? Also,
specifically, how do you remove the [my.domain.com] from the subject
line? I got this far:

RT-Attach-Message: yes
Subject: {$Ticket->QueueObj-> Description} - Tracking #:{$Ticket->id}

{$Transaction->Content()}

but I can’t get rid of the bracketed domain [my.domain.com].

Anyone know how?

Thanks,
-Ryan

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