I am really stuck on this. I suspect as always it will be something quite
simple but I can find the solution. In December I upgraded from 2.8.9 to
4.2.2 on a new VMware Centos 6 server.
It has been running fine. Monday a colleague shutdown and cloned the RT
server in order to give it a new name in the virtual center server.
The only change that was made to the server I believe was the ether net
address changed. I had to start httpd and sendmail manually because they
had not been set to auto start. I did that with the chkconfig command
for sendmail and for httpd. Everything seemed to come up fine but…
We are experiencing a problematic slow down. Creating tickets and
responding to tickets and closing tickets takes over a minute every time.
You can’t use a different window for RT in the same browser but you can
access if you use a different browser. The behavior is correct in the end
for all the tickets seem to be created and sent properly.
By using the command line to create a ticket I have tracked it down to a
single call using the Devel::NYTProfmodule.
perl -d:NYTProf rt create -t ticket set subject=“Testing” queue=19
owner=salbb
I find that it is spending 55.4 seconds on one call.
spent 55.4s within Net::HTTP::Methods::CORE:sselect which was called 4
times, avg 13.8s/call: # 4 times (55.4s+0s) by Net::HTTP::Methods::can_read
at line 298, avg 13.8s/call
sub Net::HTTP::Methods::CORE:sselect; # opcode
I have it set to debug but I don’t understand the logs enough to find a fix.
Can anyone help?
Lois Bennett, MSEE
Senior System Administrator
Channing Division of Network Medicine, Brigham & Women’s Hospital
A Teaching Affiliate of Harvard Medical School and Harvard School of
Public Health