Take in menu of an already taken ticket

Hi all,
we have a minor problem with our production RT 4.2.1.

We see a “take” action in the “Actions” menu of already taken tickets.
I never noticed something like this in previous RT releases. Is this normal?

Bye
Cris

Cris,

In the 4.0.x version, I see “Steal” as an item in the Action menu.

Jim-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Guadagnino Cristiano
Sent: Friday, December 27, 2013 4:24 AM
To: ‘rt-users@lists.bestpractical.com’
Subject: [rt-users] Take in menu of an already taken ticket

Hi all,
we have a minor problem with our production RT 4.2.1.

We see a “take” action in the “Actions” menu of already taken tickets.
I never noticed something like this in previous RT releases. Is this normal?

Bye
Cris

Hi Jim,
thank you for your reply.

I see “steal” too, if I’m not the one who took the ticket.
But now, in 4.1.2, I see “take” even if I’m already the owner of the ticket.

Bye
Cris

Da: Jim Berry jim.h.berry@frb.govmailto:jim.h.berry@frb.gov
Inviato: Fri Dec 27 2013 14:17:57 GMT+0100 (CET)
A: Guadagnino Cristiano guadagnino.cristiano@creval.itmailto:guadagnino.cristiano@creval.it, ‘rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.comrt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com
Oggetto: Re: Take in menu of an already taken ticket

Cris,

In the 4.0.x version, I see “Steal” as an item in the Action menu.

Jim-----Original Message-----
From: rt-users-bounces@lists.bestpractical.commailto:rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Guadagnino Cristiano
Sent: Friday, December 27, 2013 4:24 AM
To: ‘rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com
Subject: [rt-users] Take in menu of an already taken ticket

Hi all,
we have a minor problem with our production RT 4.2.1.

We see a “take” action in the “Actions” menu of already taken tickets.
I never noticed something like this in previous RT releases. Is this normal?

Bye
Cris

Hi Jim,
thank you for your reply.

I see “steal” too, if I’m not the one who took the ticket.
But now, in 4.1.2, I see “take” even if I’m already the owner of the ticket.

Definitely a bug, I’ve filed:
http://issues.bestpractical.com/Ticket/Display.html?id=28211

-kevin

Kevin Falcone ha scritto:> On Fri, Dec 27, 2013 at 01:30:30PM +0000, Guadagnino Cristiano wrote:

Hi Jim,
thank you for your reply.

I see "steal" too, if I'm not the one who took the ticket.
But now, in 4.1.2, I see "take" even if I'm already the owner of the ticket.

Definitely a bug, I’ve filed:
Login

-kevin

Thank you Kevin, that’s good to know.

Bye
Cris