When a new Ticket is created in RT which tables are updated? Is a new item insertet in Principals, CachedGroupMembers, GroupMembers and Groups every time a new ticket is created?
I have looked at the RT database schema and tried to analyze the relation between all tables, but isn’t 100% sure I understand everything. It would have been helpful if I could have looked at an insert example, but I don’t know where all the insert, select and delete queries are hide in RT.
Hope anyone can help me here.
Hilde Therese Lauvset Rafaelsen
IT-avdelingen, Universitetet i Tromsø
Tlf: +47 77 64 58 01