Syntax illegal for recipient addresses

RT Users
1

For a certain queue, I have two users set up as AdminCC (watchers). It used
to work just dandy, but all of a sudden today, whenever a ticket is created,
the outgoing mail gets bounced by sendmail to the second AdminCC. My mail
comes through fine, but his gets bounced to root, and the following is in
/var/log/maillog:

May 12 14:02:12 mammoth sendmail[27823]: h4CK2CR27823: from=apache,
size=1325, class=-60, nrcpts=1,
msgid=rt-3.0.0-22-93.5.79480754658064@moguls.com, relay=apache@localhost
May 12 14:02:13 mammoth sendmail[27827]: h4CK2DY27827: from=apache,
size=1071, class=-60, nrcpts=1,
msgid=rt-3.0.0-22-93.18.306990285194@moguls.com, relay=apache@localhost
May 12 14:02:13 mammoth sendmail[27827]: h4CK2DY27827: h4CK2DZ27827: DSN:
“AdminCc of moguls.com Ticket #22”:;… List:; syntax illegal for recipient
addresses

Now, i’m not sure why the relay is apache@localhost is the relay, but i
guess i never noticed what it was before. For the successful transactions,
the logs look like this:

May 12 14:02:13 mammoth sendmail[27826]: h4CK2CR27823:
to=mark.leslie@moguls.com, ctladdr=apache (48/48), delay=00:00:01,
xdelay=00:00:01, mailer=relay, pri=139325, relay=msstpdc.moguls.com.
[192.168.15.17], dsn=2.0.0, stat=Sent (OK)

Whenever a user (either AdminCC or not) creates a ticket, the Autoreply
email is sent, but RT is having problems sending emails to the watchers of a
queue whenever tickets are created or acted upon.

any ideas? I’m really at a loss…

-rtw

ps. sorry if it seems like i always ask stupid questions to this list…
but i confuse myself sometimes :slight_smile:

2

darn it. i went and proved (is that a word?) myself right. i do always ask
stupid questions to this list…

so… RTFM (not RT/FM), i know. (http://fsck.com/rtfm/factoid.html?id=209)

but i still don’t understand why it worked before…

sorry again. thanks for listening.

-r-----Original Message-----
From: Ryan Wheaton [mailto:ryan.wheaton@moguls.com]
Sent: Monday, May 12, 2003 2:08 PM
To: Rt-Users (E-mail)
Subject: [rt-users] syntax illegal for recipient addresses

For a certain queue, I have two users set up as AdminCC (watchers). It used
to work just dandy, but all of a sudden today, whenever a ticket is created,
the outgoing mail gets bounced by sendmail to the second AdminCC. My mail
comes through fine, but his gets bounced to root, and the following is in
/var/log/maillog:

May 12 14:02:12 mammoth sendmail[27823]: h4CK2CR27823: from=apache,
size=1325, class=-60, nrcpts=1,
msgid=rt-3.0.0-22-93.5.79480754658064@moguls.com, relay=apache@localhost
May 12 14:02:13 mammoth sendmail[27827]: h4CK2DY27827: from=apache,
size=1071, class=-60, nrcpts=1,
msgid=rt-3.0.0-22-93.18.306990285194@moguls.com, relay=apache@localhost
May 12 14:02:13 mammoth sendmail[27827]: h4CK2DY27827: h4CK2DZ27827: DSN:
“AdminCc of moguls.com Ticket #22”:;… List:; syntax illegal for recipient
addresses

Now, i’m not sure why the relay is apache@localhost is the relay, but i
guess i never noticed what it was before. For the successful transactions,
the logs look like this:

May 12 14:02:13 mammoth sendmail[27826]: h4CK2CR27823:
to=mark.leslie@moguls.com, ctladdr=apache (48/48), delay=00:00:01,
xdelay=00:00:01, mailer=relay, pri=139325, relay=msstpdc.moguls.com.
[192.168.15.17], dsn=2.0.0, stat=Sent (OK)

Whenever a user (either AdminCC or not) creates a ticket, the Autoreply
email is sent, but RT is having problems sending emails to the watchers of a
queue whenever tickets are created or acted upon.

any ideas? I’m really at a loss…

-rtw

ps. sorry if it seems like i always ask stupid questions to this list…
but i confuse myself sometimes :slight_smile:
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