Synchronisation of two RT systems?

RT Users
1

Hello all,

how can I synchronize two RT systems. That means if a create a comment in one system a new comment must be added automatically on the other RT system. We assume that The tickets have the same IDs on both systems.

Many Thanks,
Doukkali

2

Hello all,

how can I synchronize two RT systems. That means if a create a comment in
one system a new comment must be added automatically on the other RT system.
We assume that The tickets have the same IDs on both systems.

Disregard the Ticket IDs. I think what you want here is just DB
synchronization after installing RT on two different systems, but same
configuration. What do you have in mind with this question?

Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223

“Clothes make the man. Naked people have little or no influence on
society.”
– Mark Twain

3

Hi, If the ID IS the same (and the queues are the same?notsure?), then you
may set up a scrip to auto send an email to the 2nd systems according
comment email address on comment, the system would put it in the way you
want this.
It depends on several things alltho…

Hello all,

how can I synchronize two RT systems. That means if a create a comment in
one system a new comment must be added automatically on the other RT
system.