Kenn,
No the CF’s is added to ticket transactions, not the ticket it self.
The fields are only showed when you make a comment, reply, resolve etc.
on a ticket.
I use several CF’s there is added directly to the ticket. I have no
troubles getting values from those fields.
Med venlig hilsen / Best regards
Brian Kjelin Olsen
Schilling A/S
-----Oprindelig meddelelse-----Fra: Kenneth Crocker [mailto:KFCrocker@lbl.gov]
Sendt: 6. marts 2007 02:53
Til: Brian Kjelin Olsen
Cc: rt-users@lists.bestpractical.com
Emne: Re: SV: [rt-users] I just can’t figure out how to get the values
from mycustom fields!
Brian,
Are the CF's in a ticket? If so, you could use that info.
Kenn
LBNL
Brian Kjelin Olsen wrote:
Hi Kenneth
It is actually from ticket transaction were I’m trying to get values
from custom fields.
I’m surprised that the values in custom fields actually only exist in
a
short time, but nevertheless I only need the values in a short time.
I’m
using them to feed an external ERP system with activity ID and a short
message if the user records a value into the “work time” field during
the transaction.Med venlig hilsen / Best regards
Brian Kjelin Olsen
Schilling A/S-----Oprindelig meddelelse-----
Fra: Kenneth Crocker [mailto:KFCrocker@lbl.gov]
Sendt: 5. marts 2007 19:00
Til: Brian Kjelin Olsen
Cc: rt-users@lists.bestpractical.com
Emne: Re: [rt-users] I just can’t figure out how to get the values
from
mycustom fields!Brian,
Are you trying to get values from existing ticket custom fields?
Ticket
transaction custom fields are different from ticket custom fields. If
you are trying to get values from existing tickets, then the
transactioncustom fields may very well have no values any longer.
Kenn
LBNL