SV: Refresh problem and duplicate comments

Hi,

I use version 3.4.2.

This update function were is it? In what file?

Hilde

-----Opprinnelig melding-----Fra: Roy El-Hames [mailto:rfh@pipex.net]
Sendt: 10. oktober 2005 16:28
Til: Hilde T Lauvset Rafaelsen
Emne: Re: [rt-users] Refresh problem and duplicate comments

If you look closley you’ll notice that its not displayed multiple times, you have actually submitted an update on each refresh …
what version of RT are you using, in earlier versions the update function returns you to Update.html, you need to modify that so it goes to Display.html on update.

Roy

Hilde T Lauvset Rafaelsen wrote:

Hi,

Some of our users have reported an annoying problem with RT. If we press the refresh button in IE after we have add a comment to a ticket and pressed the submit button, the comment is displayed two times (or several times if we press refresh again). I assume this is because of some sessions variables that isn’t deleted or something like that.

Is there a way to solve this problem, without a configuration in every file in RT?


Hilde Therese Lauvset Rafaelsen
IT-avdelingen, Universitetet i Tromsø
Tlf: +47 77 64 58 01


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The update happens in Ticket/Display.html

Joby Walker
ITI SSG, University of Washington

Hilde T Lauvset Rafaelsen wrote: