SV: Refresh problem and duplicate comments


I use version 3.4.2.

This update function were is it? In what file?


-----Opprinnelig melding-----Fra: Roy El-Hames []
Sendt: 10. oktober 2005 16:28
Til: Hilde T Lauvset Rafaelsen
Emne: Re: [rt-users] Refresh problem and duplicate comments

If you look closley you’ll notice that its not displayed multiple times, you have actually submitted an update on each refresh …
what version of RT are you using, in earlier versions the update function returns you to Update.html, you need to modify that so it goes to Display.html on update.


Hilde T Lauvset Rafaelsen wrote:


Some of our users have reported an annoying problem with RT. If we press the refresh button in IE after we have add a comment to a ticket and pressed the submit button, the comment is displayed two times (or several times if we press refresh again). I assume this is because of some sessions variables that isn’t deleted or something like that.

Is there a way to solve this problem, without a configuration in every file in RT?

Hilde Therese Lauvset Rafaelsen
IT-avdelingen, Universitetet i Tromsø
Tlf: +47 77 64 58 01

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The update happens in Ticket/Display.html

Joby Walker
ITI SSG, University of Washington

Hilde T Lauvset Rafaelsen wrote: