SV: Autogenerating password

RT Users
1

Hi again,

I visited Request Tracker Wiki
and copied the code into our AutoReply template. After I sent a request
to RT I just got the “welcome” text and no password.

The rt.log didn’t show any errors:

[Thu Oct 21 12:23:06 2004] [debug]: Converting ‘utf-8’ to ‘iso-8859-1’
for text/plain - [rt.orakel.uit.no #3634] test 3
(/opt/rt3/lib/RT/I18N.pm:200)
[Thu Oct 21 12:23:06 2004] [info]:
rt-3.0.10-3634-26757.13.5242261422979@uit.no
No recipients found. Not sending.
(/opt/rt3/lib/RT/Action/SendEmail.pm:257)
[Thu Oct 21 12:23:06 2004] [info]:
rt-3.0.10-3634-26757.15.7626586344364@uit.no #3634/26757 - Scrip 16
Autosvar ny sak (/opt/rt3/lib/RT/Action/SendEmail.pm:92)
[Thu Oct 21 12:23:06 2004] [debug]: Converting ‘utf-8’ to ‘iso-8859-1’
for text/plain - [rt.orakel.uit.no #3634] AutoReply: test 3
(/opt/rt3/lib/RT/I18N.pm:200)
[Thu Oct 21 12:23:07 2004] [info]:
rt-3.0.10-3634-26757.15.7626586344364@uit.no sent To: hildetl@msn.comCc: Bcc: (/opt/rt3/lib/RT/Action/SendEmail.pm:302)
[Thu Oct 21 12:23:07 2004] [info]: Ticket 3634 created in queue
‘*Ufordelt’ by hildetl@msn.com (/opt/rt3/lib/RT/Ticket_Overlay.pm:640)

-----Opprinnelig melding-----
Fra: Ruslan U. Zakirov [mailto:Ruslan.Zakirov@acronis.com]
Sendt: 21. oktober 2004 12:06
Til: Hilde Therese Lauvset
Kopi: rt-users@lists.bestpractical.com
Emne: Re: [rt-users] Autogenerating password

Hilde Therese Lauvset wrote:

Hi,

We run RT 3.0.10 and have found a script on this e-mail list for auto
generation of password for users who send a message to RT for the
first
time. There seems to be a problem though, because we don’t receive a
reply message with the new generated password.
Where is logs? Errors? If it’s in ML then it works for somebody.
Do you have template ‘RT_PasswordChange’?

See also: Request Tracker Wiki

This is the scrip we run:

----------start code-------------

{

my $tmplName = ‘RT_PasswordChange’; ## hardwired template name

my ($user) = $self->TransactionObj->CreatorObj;

if (($user->id != $RT::Nobody->id) && (!$user->Privileged) &&

  $user->__Value('Password') eq '*NO-PASSWORD*' && $user->Name =~

/@/) {

my ($stat, $pass) =

$self->TransactionObj->CreatorObj->SetRandomPassword();

if ($stat) {

  my $template = RT::Template->new( $user->CurrentUser );

  $template->LoadGlobalTemplate($tmplName);

  unless ($template->Id) {

    $RT::Logger->crit( "$user tried to send ". $user->Name .

    " a password reminder, but couldn't find tmpl: $tmplName");

    die "failed to load $tmplName template";

  }

  my $notification = RT::Action::SendEmail->new(

        TemplateObj => $template,

        TransactionObj => $self->TransactionObj,

        TicketObj => $self->TicketObj,

        ScripObj => $self->ScripObj,

        Argument    => $pass);

  @{ $notification->{'To'} } = ( $user->EmailAddress );

  my ($ret) = $notification->Prepare();

  $ret = $notification->Commit() if $ret;

  $RT::Logger->crit("Set Password scrip: $user: SendEmail failed

sending ".

                    $user->Name . " the password setting

reminder.")

    unless ($ret);

} else {

  $RT::Logger->crit("Set Password Scrip: Failed to set password

for: "".

    $user->Name."\", pass=".$pass);

 }

}

1;

}

----------------end scrip code-----------------

I hope someone can tell me what might be the problem or that someone
can
send me a script that works with RT 3.0.10

–

Hilde

The rt-users Archives

Be sure to check out the RT wiki at http://wiki.bestpractical.com

2

Hilde Therese Lauvset wrote:

Hi again,

I visited Request Tracker Wiki
and copied the code into our AutoReply template. After I sent a request
to RT I just got the “welcome” text and no password.
It was just see also. no password? or password is empty? Please, don’t
describe what you get, but paste it or attach(you can always change
private info with ‘xxxx’).

You didn’t answer my questions regarding code that you sent in prev email.