Support for attached file in mobile interface

Hi all,

I would like to know if the mobile interface of RT supports the attachment
of one or more files into a new created ticket, I have installed the last
plugin RT-Extension-MobileUI-1.02 into my RT 4.0.6 version and I connect
with my iPhone 4 to the RT web site (with the option /m); when I try to
create a new ticket, in the Attach file section the button Browse is greyed
and there is no field where I can write the name of the file I want to
attach. When I press the Add More Files button nothing happens. It is
correct? Do you think to implement this feature if it is not permitted at
the moment?

Thanks in advance

Francesca Del Corso

System Engineer

INFN Sezione Bologna

via Irnerio 46 Bologna

40126 Italy

I would like to know if the mobile interface of RT supports the
attachment of one or more files into a new created ticket, I have
installed the last plugin RT-Extension-MobileUI-1.02 into my RT 4.0.6
version and I connect with my iPhone 4 to the RT web site (with the
option /m); when I try to create a new ticket, in the Attach file
section the button Browse is greyed and there is no field where I can
write the name of the file I want to attach. When I press the Add More
Files button nothing happens. It is correct? Do you think to implement
this feature if it is not permitted at the moment?

The MobileUI extension was folding into core RT 4. You shouldn’t
install it on RT 4, only RT 3. As for attaching, Mobile Safari doesn’t
support file uploads. There’s no file management on iOS.