Super User can't change owner

RT Users
1

Regardless of whether ticket has been taken or not, I – as a
superuser – cannot change the owner to anyone other than myself or
Nobody.

2

GravyFace,

Being a SuperUser does not override the RT requirements for tickets.

In order for a User or (better) Group of Users to be in the dropdown box
for “Owner”, they MUST have the “OwnTicket” right. Of course, there are
a whole slew of rights to consider for change control on tickets. In my
opinion, a lot of RT admins give WAY TOO MANY rights to all privileged
and EVERYONE on either a Global or Queue basis and then they wonder why
their “Ticket Update” and Searches take so long. If you only have a few
users and a few queues, no big deal. However, If you have a LOT of users
and queues, you might want to consider being a bit restrictive when you
hand out the “rights”. Hope this helps.

Kenn
LBNLOn 4/30/2009 6:49 AM, GravyFace wrote:

Regardless of whether ticket has been taken or not, I – as a
superuser – cannot change the owner to anyone other than myself or
Nobody.

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3

Nobody can change owner from person to person where both are not him or nobody.On Thu, Apr 30, 2009 at 5:49 PM, GravyFace gravyface@gmail.com wrote:

Regardless of whether ticket has been taken or not, I – as a
superuser – cannot change the owner to anyone other than myself or
Nobody.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.