Summary: winmail.dat attachments only on ticket Replies

I didn’t see it come through so I am going to email it out again in case it might help someone else…

This was my original problem:
I am trying to figure out how to get RT-mailgate to parse winamil.dat files that are attached to ticket replies.

1.) If a user opens a ticket with an attachment - no problem

2.) If a user creates a new email using the subject line included in the original ticket with an attachment - no problem

3.) If a user click on reply to the ticket and adds an attachment then I get winmail.dat attachment - problem

rt: “|/usr/bin/tnef|/usr/bin/tnef|/etc/smrsh/rt-mailgate --queue ‘Rt’ --action correspond --url

Basically just run it through tnef parser twice to get through all the headers so that it would parse the replies, not very elegant but it works…