I have searched the wiki and mailing list and can’t find my answer, so if its there feel free to point me in that direction. I want to setup a search similar to the quicksearch, where I get (for example) the users I am concerned with seeing, and then across the top the same new open and stalled with summary numbers below. That way each manager can easily see statistics on their reports without having to see the detail of each call.
I have created a search for these users and get get the search to work, but can’t figure out how to do the grouping to get summary numbers. Help is appreciated.
Thanks.
Have a Look in Cpan for summarybyowner from ruslan, think thats what You’re Looking for.Am 11.10.2010 um 17:08 schrieb Jason Ledford jledford@biltmore.com:
I have searched the wiki and mailing list and can’t find my answer, so if its there feel free to point me in that direction. I want to setup a search similar to the quicksearch, where I get (for example) the users I am concerned with seeing, and then across the top the same new open and stalled with summary numbers below. That way each manager can easily see statistics on their reports without having to see the detail of each call.
I have created a search for these users and get get the search to work, but can’t figure out how to do the grouping to get summary numbers. Help is appreciated.
Thanks.
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Sorry it took me so long to get back to this. This is almost exactly what I am looking for. I would like what this provides, but be able to filter it down to specific people. That way certain groups can see just the people in that group, and not the entire system. I am looking specifically at the OwnerSummary. Can that be modified to fit my needs, or is there a GroupBy function that can be used in the ticketsql?
Thanks.From: Torsten Brumm [mailto:torsten.brumm@googlemail.com]
Sent: Monday, October 11, 2010 11:17 AM
To: Jason Ledford
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] Summary Searches
Have a Look in Cpan for summarybyowner from ruslan, think thats what You’re Looking for.
I have looked through the OwnerSummary and RequestorSummary and can’t figure out what I need. I am not well versed in perl either.
I would like to do exactly what this plugin provides, except filter it by say group. I can create groups in RT and then I could create summary’s for each group. I just can’t figure out how to add a filter to these portlets.
Any help is greatly appreciated.
Thanks.From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jason Ledford
Sent: Wednesday, October 20, 2010 2:00 PM
To: Torsten Brumm
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] Summary Searches
Sorry it took me so long to get back to this. This is almost exactly what I am looking for. I would like what this provides, but be able to filter it down to specific people. That way certain groups can see just the people in that group, and not the entire system. I am looking specifically at the OwnerSummary. Can that be modified to fit my needs, or is there a GroupBy function that can be used in the ticketsql?
Thanks.
From: Torsten Brumm [mailto:torsten.brumm@googlemail.com]
Sent: Monday, October 11, 2010 11:17 AM
To: Jason Ledford
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] Summary Searches
Have a Look in Cpan for summarybyowner from ruslan, think thats what You’re Looking for.