Can anyone direct me in a good direction for adding the following features:
I need to modify the initial login page. I want to add (login help), (forgot
your password) link, and
(new users start here) link.
(Login Help) just displays a page with login help page, This is easy.
(Forgot Your Password) link, This is harder. Really want to find a way to
lookup and email a password
to the user.
(New Users Start Here) link, I need to find a way for the new user to
create a new user and password
without requiring intervention from an administrator.
This could be done by modifying the admin create new user form, but this is
getting messy and I have
not gathered a full understanding of RT’s inter workings yet.
My application is to open RT to the our customer base to allow customers to
get better technical support
over email and track phone based support.
Lastly any one have any suggestions on making customers privileged users but
not have access to everyone else’s
information. It appears all privileged users have access to everyone else’s
phone number …
Thanks much, any help would be appreciated!
Santa Barbara Instrument Group
Craig Herrin.vcf (452 Bytes)