Ok, this has annoyed me for the 6 years we’ve been using Request Tracker.
When there’s a new message against a ticket, I always click on the "New"
link to take me to the new message. That’s work fine, except it doesn’t mark
the message as read. I need to go back up to the top of the page, and click
the link in the New Message notification box. I’ve attached screenshots
showing the “New” link I’m talking about, and the “New Message” notification
box. Can the behaviour of the “New” be be changed to also automatically mark
the new messages as read?
View this message in context: http://requesttracker.8502.n7.nabble.com/Suggestion-Marking-new-messages-as-read-tp62082.html