Suggestion for improvement the gui Usability in 3.x!

Hi!

some of our users have a problem with the rt gui. if you click
on for example “take ticket” and then you click fast enough "reply to"
the result will be a “reply form” with the owner nobody (so this is
stateless http)

I think it would be nice to have a snip of java-script which blocks
or deactivate the links after one has clicked.

bye!

some of our users have a problem with the rt gui. if you click
on for example “take ticket” and then you click fast enough "reply to"
the result will be a “reply form” with the owner nobody (so this is
stateless http)

I’ve seen this too, even when letting the page render fully. My theory
is that this is caused by one request ending up with a particular httpd
child to set the owner or status, and the next request ends up at a
different child, that still has some old information cached.

I think it would be nice to have a snip of java-script which blocks
or deactivate the links after one has clicked.

That’s not enough in my experience…

-- Niels.