Hi everyone. We have just gotten version 1.0.7 running and plan to put it
into production next week. We are a small university and will be using it
for normal tech support stuff: PCs, software, labs, and the like. We have
identified the queue structure that we want to start with and will be
setting things up soon.
I would appreciate any suggestions that experienced users have regarding
the configuration of our queues. I figure that we will make changes as we
see how each of the queues get used, but suggestions that people have for
good initial queue settings would he helpful. I suppose that you don’t
want the requester getting all of the transaction notifications, but if
that is switched off do they still get notification when the ticket is
closed? In practice is it useful for queue members to get transaction
notifications?
Thanks in advance for any learned wisdom that you can share.
–chris