Suddenly format of forwarded mails from RT is changing

RT Users
1

Dear All,
We are using RT4.2.1. Suddenly,we are observing change in the RT behavior.
While sending mail via RT or forwarding mail via RT(sample mail appended).
It is changing the format of text. So that users are complaining.
May I have any help on this pls on correcting the format.

Please provide an Address proof document. Single document cannot be
considered for Proof of Existence and address proof. On Mon Aug 18 16:57:01
2014, manmohandev@gmail.com wrote: > Ajay Ji, > > Ticket number 2114 filed
online. > > Thank You, > > Manmohan > > > > > On Mon, Aug 18, 2014 at 2:50
PM, Ajay via RT wrote: > > > Dear Harpreet, Pls share XXXXXXX ticket number
if filled on line. Regards, > > Ajay On Sat Jul 26 09:31:21 2014,
harpreet@XXXXXXXXXXX.com wrote: > Dear > > All, > > Kindly find attach the
duly filled Affiliation Agreement > > along with > all the documents
stamped and signed. > > Regards > --I

Regards
Ajay

2

We are using RT4.2.1. Suddenly,we are observing change in the RT behavior.

What does ‘suddenly’ mean.
What changes did you make.

-kevin

3

Dear Kevin,

Thanks for response.

We have not done any change as per my team.

Is it bug? While responding ,it removes the html tags. Will upgrading to rt
4.2.6 resolve the problem.
Looking forward for your response pls.
Regards,
AjayOn Fri, Aug 22, 2014 at 7:31 PM, Kevin Falcone falcone@bestpractical.com wrote:

On Tue, Aug 19, 2014 at 05:54:21PM +0530, Ajay Kumar wrote:

We are using RT4.2.1. Suddenly,we are observing change in the RT
behavior.

What does ‘suddenly’ mean.
What changes did you make.

-kevin

While sending mail via RT or forwarding mail via RT(sample mail
appended). It
is changing the format of text. So that users are complaining.
May I have any help on this pls on correcting the format.

Please provide an Address proof document. Single document cannot be
considered
for Proof of Existence and address proof. On Mon Aug 18 16:57:01 2014,
[1]
manmohandev@gmail.com wrote: > Ajay Ji, > > Ticket number 2114 filed
online. >

Thank You, > > Manmohan > > > > > On Mon, Aug 18, 2014 at 2:50 PM,
Ajay via
RT wrote: > > > Dear Harpreet, Pls share XXXXXXX ticket number if filled
on
line. Regards, > > Ajay On Sat Jul 26 09:31:21 2014,
harpreet@XXXXXXXXXXX.com
wrote: > Dear > > All, > > Kindly find attach the duly filled
Affiliation
Agreement > > along with > all the documents stamped and signed. > >
Regards >

–
RT Training - Boston, September 9-10
http://bestpractical.com/training

Please don’t print this email unless you really need to. This will preserve
trees on our planet.

4

We have not done any change as per my team.

Is it bug? While responding ,it removes the html tags. Will upgrading to rt
4.2.6 resolve the problem.

If it’s suddenly removing html tags and wasn’t before, that sounds
like a change was made. Did you switch from an HTML template to a
plain text template? Are there errors in your logs when these emails
are sent?

-kevin