As far as I can tell, it doesn’t appear that the subject was altered
in any way.
Just to confirm, I asked the person who sent in the email and they
clicked reply, typed their response and did not change the subject
I looked at the headers of the mail:
One thing to note is that this user is using gmail’s web interface
I have several users who use gmail and I have only seen this happen on
5 or 6 tickets despite the fact that they have created or commented on
hundredsOn Jan 7, 2009, at 5:51 PM, Jesse Vincent wrote:
It’s the subject token extraction routines. They’re designed to make
sure that RT’s can exchange mail without getting into ticket creation
loops. This sort of suggests to me that your users or their mail
somehow messed up the ticket id in the subject, as the code shouldn’t
add its own id back to a given ticket.
On Wed, Jan 07, 2009 at 05:30:10PM -0500, Jerrad Pierce wrote:
Does anyone have any clues as to what might be causing this?
Nope. I’ve had it happen to. Some tickets seem to be persistently
afflicted with this. I’ve manually gone in to correct the subject,
had it change again later into a monstrously long thing.
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