Subject Ticket ID

Hi,

when a reply is sent by email the ticket id in the subject looks like
[hos.name #213] - how can i replace the host name with “Ticket”

TIA
MH

MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany

voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: info@mhcsoftware.de

HR Coburg: B2242
Geschï¿œftsfï¿œhrer: Matthias Henze

when a reply is sent by email the ticket id in the subject looks like
[hos.name #213] - how can i replace the host name with “Ticket”

You don’t want to do this because it means your RT might interact poorly
with another RT. Please read the section about $rtname by running the
command: perldoc /opt/rt4/etc/RT_Config.pm

Thomas

Thanks for you reply.

Found a solution which will not conflict with others and hides my
internal hostname. Tickets now look like:

[MHC-Ticket #123] - Original subjectAm 23.02.2012 15:25, schrieb Thomas Sibley:

On 02/23/2012 07:58 AM, Matthias Henze wrote:

when a reply is sent by email the ticket id in the subject looks like
[hos.name #213] - how can i replace the host name with “Ticket”

You don’t want to do this because it means your RT might interact poorly
with another RT. Please read the section about $rtname by running the
command: perldoc /opt/rt4/etc/RT_Config.pm

Thomas

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MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany

voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: info@mhcsoftware.de

HR Coburg: B2242
Gesch�ftsf�hrer: Matthias Henze