Subject Tags

RT Users
1

Can someone give me a quick explanation as to what ‘Subject Tags’ are or could be used for in a queue?

Also, during my testing of ‘Subject Tags’ to see what they do, I enter the Subject Tag for a Q and hit save, go back into the configuration for that Q and the ‘Subject Tag’ is gone and nothing different shows up in tickets within that Q.

I am using RT 3.8.8.

Thanks

-kurt

2

Can someone give me a quick explanation as to what ‘Subject Tags’ are or
could be used for in a queue?

Read docs/queue_subject_tag.pod

Also, during my testing of ‘Subject Tags’ to see what they do, I enter the
Subject Tag for a Q and hit save, go back into the configuration for that Q
and the ‘Subject Tag’ is gone and nothing different shows up in tickets
within that Q.

It’s a cache issue that has been fixed.

I am using RT 3.8.8.

Thanks

-kurt

Best regards, Ruslan.

3

Look up.

The subject tag is what appears in the subject of an outgoing email -
similar to [rt-users] except it would have your ticket number in place.

{$Ticket->id}] is the exact string I believe.

If your rtname was set to Company A, all outgoing emails including
autoreplies would show up as ‘Company A #1234’ depending on the ticket
number. If you change your Subject Tag to ‘Company A Business
Inquiries’, it would change all outgoing correspondence email subjects
to ‘Company A Business Inquiries #1234’.

KrisOn 11/04/2010 04:45 PM, Kurt Engle wrote:

Can someone give me a quick explanation as to what ‘Subject Tags’ are
or could be used for in a queue?

Also, during my testing of ‘Subject Tags’ to see what they do, I enter
the Subject Tag for a Q and hit save, go back into the configuration
for that Q and the ‘Subject Tag’ is gone and nothing different shows
up in tickets within that Q.

I am using RT 3.8.8.

Thanks

-kurt

4

I completely misinterpreted your question, Ruslans’ answer is what you
need :wink:

KrisOn 11/04/2010 05:18 PM, Kris Germann wrote:

Look up.

The subject tag is what appears in the subject of an outgoing email -
similar to [rt-users] except it would have your ticket number in place.

{$Ticket->id}] is the exact string I believe.

If your rtname was set to Company A, all outgoing emails including
autoreplies would show up as ‘Company A #1234’ depending on the ticket
number. If you change your Subject Tag to ‘Company A Business
Inquiries’, it would change all outgoing correspondence email subjects
to ‘Company A Business Inquiries #1234’.

Kris

On 11/04/2010 04:45 PM, Kurt Engle wrote:

Can someone give me a quick explanation as to what ‘Subject Tags’ are
or could be used for in a queue?

Also, during my testing of ‘Subject Tags’ to see what they do, I
enter the Subject Tag for a Q and hit save, go back into the
configuration for that Q and the ‘Subject Tag’ is gone and nothing
different shows up in tickets within that Q.

I am using RT 3.8.8.

Thanks

-kurt