Subject HTML in Ticket comment

Anyone else getting something like this when the
ticket is created and modified?

HREF="/RTIR/Tools/Lookup.html?ticket=127&type=host&q=Naming_Convention_Guildelines_Policy.sxw">Naming_Convention_Guildelines_Policy.sxwMIME-Version: 1.0

Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com

Have you seen any replies to this? i get the same/similar thing.On 1/25/06, Phanoko phanoko@yahoo.com wrote:

Anyone else getting something like this when the
ticket is created and modified?

Subject: Naming_Convention_Guildelines_Policy.sxwMIME-Version: 1.0


Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at http://bestpractical.com/services/training.html

I’ve had no replies to this problem. Does anyone know what may be causing this?
I get the HTML garbage in the the Subject To Date and From when a
ticket is created via email. Lotus Notes in my case.

Im trying to get my manager to approve using RT for our IT group, so I
need to resolve this soon.

Thanks in advance.On 1/31/06, kurt kurta59@gmail.com wrote:

Have you seen any replies to this? i get the same/similar thing.

On 1/25/06, Phanoko phanoko@yahoo.com wrote:

Anyone else getting something like this when the
ticket is created and modified?

Subject: Naming_Convention_Guildelines_Policy.sxwMIME-Version: 1.0


Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at http://bestpractical.com/services/training.html

I’ve had no replies to this problem. Does anyone know what may be causing this?
I get the HTML garbage in the the Subject To Date and From when a
ticket is created via email. Lotus Notes in my case.

Im trying to get my manager to approve using RT for our IT group, so I
need to resolve this soon.

You installed an old, incompatible version of RTIR on top of RT. You’re
seeing an RTIR feature that doesn’t work on the current RT. Unless you
know you want RTIR, you probably don’t.

Jesse

I was about to add that i’m running RT 3.4.5 and RTIR. My version od
RTIR was 1.0.x but after previously reading the maillist archive I
downloaded RTIR 1.1.5 and followed the upgrade procedure, with no
luck. Do I need to remove the RTIR completely and do an RTIR install
(no upgrade)

btw, yes we do want RTIROn 2/3/06, Jesse Vincent jesse@bestpractical.com wrote:

On Fri, Feb 03, 2006 at 12:35:33PM -0600, kurt wrote:

I’ve had no replies to this problem. Does anyone know what may be causing this?
I get the HTML garbage in the the Subject To Date and From when a
ticket is created via email. Lotus Notes in my case.

Im trying to get my manager to approve using RT for our IT group, so I
need to resolve this soon.

You installed an old, incompatible version of RTIR on top of RT. You’re
seeing an RTIR feature that doesn’t work on the current RT. Unless you
know you want RTIR, you probably don’t.

Jesse

I was about to add that i’m running RT 3.4.5 and RTIR. My version od
RTIR was 1.0.x but after previously reading the maillist archive I
downloaded RTIR 1.1.5 and followed the upgrade procedure, with no
luck. Do I need to remove the RTIR completely and do an RTIR install
(no upgrade)

Well, I’d start by removing the RTIR 1.0 callbacks.

That worked! I removed the Callbacks dir and ran the RTIR install
processes again

Thank you vey muchOn 2/3/06, Jesse Vincent jesse@bestpractical.com wrote:

On Fri, Feb 03, 2006 at 12:43:22PM -0600, kurt wrote:

I was about to add that i’m running RT 3.4.5 and RTIR. My version od
RTIR was 1.0.x but after previously reading the maillist archive I
downloaded RTIR 1.1.5 and followed the upgrade procedure, with no
luck. Do I need to remove the RTIR completely and do an RTIR install
(no upgrade)

Well, I’d start by removing the RTIR 1.0 callbacks.

btw, yes we do want RTIR

On 2/3/06, Jesse Vincent jesse@bestpractical.com wrote:

On Fri, Feb 03, 2006 at 12:35:33PM -0600, kurt wrote:

I’ve had no replies to this problem. Does anyone know what may be causing this?
I get the HTML garbage in the the Subject To Date and From when a
ticket is created via email. Lotus Notes in my case.

Im trying to get my manager to approve using RT for our IT group, so I
need to resolve this soon.

You installed an old, incompatible version of RTIR on top of RT. You’re
seeing an RTIR feature that doesn’t work on the current RT. Unless you
know you want RTIR, you probably don’t.

Jesse