Q1: can RT do “sub-queues”?
Here’s why I’m asking.
One of the queues we use is called “Sysadmin” - for tasks which are
System Administration in nature (as opposed to “helpdesk”, “accounting”,
Within the category of Sysadmin, there are some tasks which are
reoccuring and could use their own “sub-queue” - eg. adding/removing
users (we’re a university dept so every semester I have to add/remove
some 60/75 students); documentation of the system (both FAQ for users as
well as internal documentation).
Q2: do sub-queues make sense?
I am trying to be too fine here? Is this something other people have
Chris Barnes AOL IM: CNBarnes
email@example.com Yahoo IM: chrisnbarnes
Computer Systems Manager MSN IM: firstname.lastname@example.org
Department of Physics ph: 979-845-1379
Texas A&M University fax: 979-845-2590