I am stumped. Hoping someone can help. Here is the rundown:
I added a user to two groups, each attached to a different queue. These queues have existed for several years and have not been altered recently. The user in question also has access to several other queues.
For some reason, the user is not able to create a ticket for these two queues. In the dropdown list, all her other queues appear but not these two. The same issue occurs when she tries to build a query and pull info from the queues.
We don’t assign different permission levels at the user level. All members of a group share the same permissions within the queue. I have checked all of the permissions, nothing is out of place. No one else has reported this issue to me. The user in question is able to see these queues and their associated tickets on her homepage.
I have a test account, I added it to the same two queues and was able to both create tickets and build queries.
Any help or suggestions would be appreciated!