Ststus Field Modification

RT Users
1

Hello all; I’m a bit of a beginner where Request Tracker is concerned,
another user set up the main package, all I have done is set up the
infrastructure of the program such as user’s rights and so on. What I
would like to know is about the status field, I would like to modify
these and add some of my own, I have searched the wiki and cannot find
anything, it may just be me dumb but all help would be appreciated.

2

Hello all; I’m a bit of a beginner where Request Tracker is concerned,
another user set up the main package, all I have done is set up the
infrastructure of the program such as user’s rights and so on. What I
would like to know is about the status field, I would like to modify
these and add some of my own, I have searched the wiki and cannot find
anything, it may just be me dumb but all help would be appreciated.

Open /etc/rt3/RT_Config.pm, and look for @ActiveStatus and
@InactiveStatus arrays. Heed the warning (found in the same file),
however:

WARNING. DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT

will break horribly.

  • Dmitri.
3

I’m a nooby too, but I just finished looking through the
/etc/request-tracker3.4/RT_Config.pm and saw comments about how to make your
own changes to the status list. Look for the ActiveStatus and
InactiveStatus lines from the config file and copy them to the
RT_SiteConfig.pm. I believe that you need to restart your web service after
making changes to the config file.

Hope this works for you!

Regards,
Dan-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]On Behalf Of Matt Hunt
Sent: June 8, 2006 10:48 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Ststus Field Modification

Hello all; I’m a bit of a beginner where Request Tracker is concerned,
another user set up the main package, all I have done is set up the
infrastructure of the program such as user’s rights and so on. What I
would like to know is about the status field, I would like to modify
these and add some of my own, I have searched the wiki and cannot find
anything, it may just be me dumb but all help would be appreciated.

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