Strip domain name from incoming emails

RT 3.4.3

We have emails coming in to our RT instance, and the submitter is set as
user@company.com. We need the submitter to be set as ‘user’, so when they
log in to the SelfService interface as ‘user’, they see the tickets that they
submitted.

I have tried to graft the information I saw at
http://lists.bestpractical.com/pipermail/rt-users/2005-February/029050.html ,
but have so far come up short. I don’t have a file
local/lib/RT/Interface/Email_Local.pm , and when I try to put it into
lib/RT/Interface/Email/Auth/MailFrom.pm , I am not certain that I understand
what needs to be done. I can be certain that the stripping is not occurring
as we want. :slight_smile:

If anyone else has this working, I would be glad to see how you are doing it.

Thanks,
Rob