Strip CommandByMail commands from body

RT Users
1

Hi All,

I installed RT 4.05 along with the CommandByMail extension and all seems
to be working fine so far.
Now I would like to remove the commands used by this extension (like
“status: open”) from the body of the e-mail that is actually sent by RT
after parsing and handling them.

As I am no Perl guru, would someone have or be able to devise the
magical lines that will allow me to modify the message before sending? I
guess this must take place into TakeAction.pm but I am not sure how to
modify the Entity object in a persistent way.

Thanks a lot,
vlio

2

Hello,

No idea from anyone? Is this the right place to ask, or should I send
this on another list maybe ?

Thanks,
vlio

[05/07/2012 - 14:22] vlio :

3

Hello,

No idea from anyone? Is this the right place to ask, or should I send this
on another list maybe ?

I think there was a patch in rt.cpan.org

Thanks,
vlio

[05/07/2012 - 14:22] vlio :

Hi All,

I installed RT 4.05 along with the CommandByMail extension and all seems
to be working fine so far.
Now I would like to remove the commands used by this extension (like
“status: open”) from the body of the e-mail that is actually sent by RT
after parsing and handling them.

As I am no Perl guru, would someone have or be able to devise the
magical lines that will allow me to modify the message before sending? I
guess this must take place into TakeAction.pm but I am not sure how to
modify the Entity object in a persistent way.

Thanks a lot,
vlio

Best regards, Ruslan.

4

Hi Ruslan,

Thanks a lot, the patch there
(Human Verification) made the trick. I
added it to the wiki.

Thanks,
vlio

[09/07/2012 - 13:53] Ruslan Zakirov :> On Mon, Jul 9, 2012 at 1:17 PM, vlio zevlio@gmail.com wrote:

Hello,

No idea from anyone? Is this the right place to ask, or should I send this
on another list maybe ?

I think there was a patch in rt.cpan.org

Thanks,
vlio

[05/07/2012 - 14:22] vlio :

Hi All,

I installed RT 4.05 along with the CommandByMail extension and all seems
to be working fine so far.
Now I would like to remove the commands used by this extension (like
“status: open”) from the body of the e-mail that is actually sent by RT
after parsing and handling them.

As I am no Perl guru, would someone have or be able to devise the
magical lines that will allow me to modify the message before sending? I
guess this must take place into TakeAction.pm but I am not sure how to
modify the Entity object in a persistent way.

Thanks a lot,
vlio