We’ve just upgraded from 3.4.2 to 3.6.5 and I’m seeing a strange
problem with Search results, but only for certain users. When these
users see search results, the Id and subject columns show the values
“id” and “Subject” respectively for all rows in the results.
The links under these fields are https://our-rt/Ticket/CONTENT.html?id=__id__
I’m stumped by this at the moment - does anyone have any ideas?
Thanks,
Steve
Stephen Turner
Senior Programmer/Analyst - SAIS
MIT Information Services and Technology (IS&T)