Strange message when changing "Select One Value" CFs in RT 3.4.5

RT Users
1

If I change a “Select one value” CF in RT 3.4.5, I get two messages, for
example:

  • ClusterCountryCode FR changed to US
  • Custom field value FR could not be found for custom field
    ClusterCountryCode

The change is fine and works but the second message is odd (it comes
from CustomField_Overlay.pm) - it looks like it tries to change it twice
and fails the second time because the value is already changed? Any
comments? Is this a bug?

PK

Philip Kime
NOPS Systems Architect
310 401 0407

2

Hi All,

I am trying to change the: “Requestors” to read: “Requestors Email”. A
simple change you may think?!
I have done it in both share/html/SelfService/Create.html and
var/mason_data/obj/3544762124/standard/SelfService/Create.html.obj where
I could see a related reference to this field. I have also given any and
all possible rights to privileged (Let this user be granted right), and
non-privileged users (users with NO “Let this user be granted right”).
Privileged users see “Requestors Email”, but non-privileged users only
see the default “Requestors”.

Any ideas how to make everyone to see the change I made?

Many thanks,

_____ _____ _____ _ _ _ _ ____ Hossein Rafighi
|_ || _ \ | || | | || _/ || __|TRIUMF, 4004 Wesbrook Mall
| | | || ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3
| | | _ / | | | _/ || _/ || |Voice: (604) 222-1047
| | | | \ \ | | | || | | || | Fax: (604) 222-1074
|| || _|_| _/ || |||_| Website: http://www.triumf.ca

3

Remove the var/mason_data/obj directory and restart RT.

Also see: Request Tracker Wiki Mon, Jun 05, 2006 at 03:00:38PM -0700, Hossein Rafighi wrote:

Hi All,

I am trying to change the: “Requestors” to read: “Requestors Email”. A
simple change you may think?!
I have done it in both share/html/SelfService/Create.html and
var/mason_data/obj/3544762124/standard/SelfService/Create.html.obj where
I could see a related reference to this field. I have also given any and
all possible rights to privileged (Let this user be granted right), and
non-privileged users (users with NO “Let this user be granted right”).
Privileged users see “Requestors Email”, but non-privileged users only
see the default “Requestors”.

Any ideas how to make everyone to see the change I made?

Many thanks,

–
_____ _____ _____ _ _ _ _ ____ Hossein Rafighi
|_ || _ \ | || | | || _/ || __|TRIUMF, 4004 Wesbrook Mall
| | | || ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3
| | | _ / | | | _/ || _/ || |Voice: (604) 222-1047
| | | | \ \ | | | || | | || | Fax: (604) 222-1074
|| || _|_| _/ || |||_| Website: http://www.triumf.ca

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