Strange looping


#1

Greetings,

I’m running 1.0.6 with qmail on a Solaris 2.6 box. We’ve run into a
strange looping problem. It appears to have been initiated because the
auto-responder on the other end isn’t setting its Precedence to Bulk, so
its not entirely an RT problem. However, whats strange is, they sent the
inital message to a queue with an auto-reply. We auto-replied, and they
auto-replied back. Their autoreply had a subject that looked like this:

abuse complaint

Now, for whatever reason, even though the HSA-ISG tag was in there (our rt
systems tag) we sent another auto-reply out. The only thing I could figure
was that the initial set of brackets around their tag ([ FAB979071690914 ])
was confusing RT. However, when I tried to reproduce this myself, I
couldn’t get rt to sent me a second auto-reply. So, basically, we ended up
with one ticket with 500 or so of their auto-reply messages in it. Now,
granted, if they’d set their precedence right, this shouldn’t have
happenned, but I’m curious as to why we continued sending out auto-replies
when the HSA-ISG tag should have just dumped the message into the ticket
with no reply. Any ideas?


#2

Hrm. that doesn’t sound right. The logic in rt-mailgate shouldn’t do that.
Can you send me a full copy of one of their autoreplies privately?

    -jOn Tue, Jan 09, 2001 at 02:00:06PM -0700, Wozz wrote:

Greetings,

I’m running 1.0.6 with qmail on a Solaris 2.6 box. We’ve run into a
strange looping problem. It appears to have been initiated because the
auto-responder on the other end isn’t setting its Precedence to Bulk, so
its not entirely an RT problem. However, whats strange is, they sent the
inital message to a queue with an auto-reply. We auto-replied, and they
auto-replied back. Their autoreply had a subject that looked like this:

Subject: [ FAB979071690914 ] [HSA-ISG #8899] (incoming-abuse) Forwarded
abuse complaint

Now, for whatever reason, even though the HSA-ISG tag was in there (our rt
systems tag) we sent another auto-reply out. The only thing I could figure
was that the initial set of brackets around their tag ([ FAB979071690914 ])
was confusing RT. However, when I tried to reproduce this myself, I
couldn’t get rt to sent me a second auto-reply. So, basically, we ended up
with one ticket with 500 or so of their auto-reply messages in it. Now,
granted, if they’d set their precedence right, this shouldn’t have
happenned, but I’m curious as to why we continued sending out auto-replies
when the HSA-ISG tag should have just dumped the message into the ticket
with no reply. Any ideas?


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