Strange issue with the link under # in the ticket history for each transaction with an extra id=xxxxxxx parameter


#1

When viewing a ticket and scrolling down to the history where it shows the transactions the ‘#’ beside each transaction is a link to that particular transaction but ours have an extra id=xxxxx parameter in each of them which makes them broken links if one tries to use them.

The links for each are like this:
https://rt.hostname.tld/RTIR/Display.html?id=34294181?id=34294181#txn-4659441

Instead of:
https://rt.hostname.tld/RTIR/Display.html?id=34294181#txn-4659441

Where is this done and what could be the issue? I’ve been searching through the CallBacks and .html files and trying small changes but without much luck.

The screenshot below shows the #'s I’m talking about.

[cid:25360B18-C819-4D41-A629-593490F3308D@corp.iweb.com]

Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
:e-mail: lstewart@internap.com
:earth_africa: www.internap.com


#2

We have a branch with a fix, but haven’t released it in a new version
yet. You can grab it here:

https://github.com/bestpractical/rtir/commit/92355640e24aabd24512025b8822dc381f563759On 10/19/16 2:14 PM, Landon Stewart wrote:

When viewing a ticket and scrolling down to the history where it shows
the transactions the ‘#’ beside each transaction is a link to that
particular transaction but ours have an extra id=xxxxx parameter in each
of them which makes them broken links if one tries to use them.

The links for each are like this:
https://rt.hostname.tld/RTIR/Display.html?id=34294181?id=34294181#txn-4659441

Instead of:
https://rt.hostname.tld/RTIR/Display.html?id=34294181#txn-4659441

Where is this done and what could be the issue? I’ve been searching
through the CallBacks and .html files and trying small changes but
without much luck.

The screenshot below shows the #'s I’m talking about.


Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
:e-mail: lstewart@internap.com
:earth_africa: www.internap.com


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#3

Excellent. Thank you Jim.On Oct 19, 2016, at 2:04 PM, Jim Brandt <jbrandt@bestpractical.commailto:jbrandt@bestpractical.com> wrote:

We have a branch with a fix, but haven’t released it in a new version yet. You can grab it here:

Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
:e-mail: lstewart@internap.commailto:lstewart@internap.com
:earth_africa: www.internap.comhttp://www.internap.com