When viewing a ticket and scrolling down to the history where it shows the transactions the ‘#’ beside each transaction is a link to that particular transaction but ours have an extra id=xxxxx parameter in each of them which makes them broken links if one tries to use them.
The links for each are like this:
Where is this done and what could be the issue? I’ve been searching through the CallBacks and .html files and trying small changes but without much luck.
The screenshot below shows the #'s I’m talking about.