Hi,
I was just informed that when a user creates a ticket via email, the
system will do the auto-respond, but when our admin reply’s to the user
request, an email isn’t sent back to the user.
I took a look in my /var/log/maillog, and didn’t see anything, so I then
looked in /var/log/messages and found this.
Oct 10 13:32:56 pandora2 RT:
rt-3.4.2-61-816-5.17.2883571790934@example.local #61/816 - Scrip 5
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:235)
Oct 10 13:32:56 pandora2 RT:
rt-3.4.2-61-816-5.17.2883571790934@example.local No recipients found.
Not sending. (/usr/local/rt3/lib/RT/Action/SendEmail.pm:247)
Oct 10 13:32:56 pandora2 RT:
rt-3.4.2-61-816-7.13.6174906473852@example.local #61/816 - Scrip 7
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:235)
Oct 10 13:32:56 pandora2 RT:
rt-3.4.2-61-816-7.13.6174906473852@example.local No recipients found.
Not sending. (/usr/local/rt3/lib/RT/Action/SendEmail.pm:247)
Oct 10 13:33:18 pandora2 RT:
rt-3.4.2-61-818-5.13.3657018448564@example.local #61/818 - Scrip 5
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:235)
Oct 10 13:33:18 pandora2 RT:
rt-3.4.2-61-818-5.13.3657018448564@example.local No recipients found.
Not sending. (/usr/local/rt3/lib/RT/Action/SendEmail.pm:247)
Oct 10 13:33:18 pandora2 RT:
rt-3.4.2-61-818-7.1.32492013823295@example.local #61/818 - Scrip 7
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:235)
Oct 10 13:33:18 pandora2 RT:
rt-3.4.2-61-818-7.1.32492013823295@example.local No recipients found.
Not sending. (/usr/local/rt3/lib/RT/Action/SendEmail.pm:247)
Oct 10 13:35:25 pandora2 RT:
rt-3.4.2-61-821-5.7.78048808011739@example.local #61/821 - Scrip 5
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:235)
Oct 10 13:35:25 pandora2 RT:
rt-3.4.2-61-821-5.7.78048808011739@example.local No recipients found.
Not sending. (/usr/local/rt3/lib/RT/Action/SendEmail.pm:247)
Oct 10 13:35:25 pandora2 RT:
rt-3.4.2-61-821-7.7.52387969259843@example.local #61/821 - Scrip 7
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:235)
Oct 10 13:35:25 pandora2 RT:
rt-3.4.2-61-821-7.7.52387969259843@example.local No recipients found.
Not sending. (/usr/local/rt3/lib/RT/Action/SendEmail.pm:247)
This just started about 10 minutes ago. And nothing has changed from 4
months ago when the system was installed.
Any help would be very great.
Thank you,
Bryant