Hello,
I am using RT 3.0.3. Recently there was a comment posted via web on a ticket
that has strange characters where I believe should be apostrophes. On Internet
Explorer they are squares and usually about 3 characters. I do know in mutt
the characters display as:
â�\200�
What would cause this problem and is any way to resolve it? It seems related
to UTF8, but I’m not certain. Thanks for any help.
Viraj.
Upgrade to RT 3.0.4 or perhaps even RT 3.0.5preX and it should behave
better.On Thu, Aug 07, 2003 at 03:38:01PM -0400, Viraj Alankar wrote:
Hello,
I am using RT 3.0.3. Recently there was a comment posted via web on a ticket
that has strange characters where I believe should be apostrophes. On Internet
Explorer they are squares and usually about 3 characters. I do know in mutt
the characters display as:â�\200�
What would cause this problem and is any way to resolve it? It seems related
to UTF8, but I’m not certain. Thanks for any help.Viraj.
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-usersHave you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.
Upgrade to RT 3.0.4 or perhaps even RT 3.0.5preX and it should behave
better.
Upgraded to 3.0.4 and still notice the problem, this time with ‘dash’
characters. Anything else I can try? Do I need to go to 3.0.5pre?
It turns out the way the comment was entered was by copying text from MS Word
and pasting it in the form in the browser.
Viraj.> On Thu, Aug 07, 2003 at 03:38:01PM -0400, Viraj Alankar wrote:
Hello,
I am using RT 3.0.3. Recently there was a comment posted via web on a ticket
that has strange characters where I believe should be apostrophes. On Internet
Explorer they are squares and usually about 3 characters. I do know in mutt
the characters display as:â�\200�
What would cause this problem and is any way to resolve it? It seems related
to UTF8, but I’m not certain. Thanks for any help.Viraj.
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-usersHave you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
–
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.
Upgrade to RT 3.0.4 or perhaps even RT 3.0.5preX and it should behave
better.Upgraded to 3.0.4 and still notice the problem, this time with ‘dash’
characters. Anything else I can try? Do I need to go to 3.0.5pre?It turns out the way the comment was entered was by copying text from MS Word
and pasting it in the form in the browser.
Sounds like word is using something non-standard for dashes.
Viraj.
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.
Upgrade to RT 3.0.4 or perhaps even RT 3.0.5preX and it should behave
better.Upgraded to 3.0.4 and still notice the problem, this time with ‘dash’
characters. Anything else I can try? Do I need to go to 3.0.5pre?It turns out the way the comment was entered was by copying text from MS Word
and pasting it in the form in the browser.Sounds like word is using something non-standard for dashes.
One thing I notice is if I write the following in Word:
blah’s
and then cut and paste this in notepad, the apostrophe is different from the
normal apostrophe as entered directly in notepad. The apostrophe is slanted
a little bit.
I don’t know much about character translation, but I know Word has different
types of apostrophes, opening and closing. Any way this can be worked around?
As a test, in RT2, copying over from Word works fine. But in RT3 it does not.
Viraj.
Sounds like word is using something non-standard for dashes.
It is. Word knows several types of dashes and “autocorrects” them depending
on where they appear.
One thing I notice is if I write the following in Word:
blah’s
and then cut and paste this in notepad, the apostrophe is different from the
normal apostrophe as entered directly in notepad. The apostrophe is slanted
a little bit.I don’t know much about character translation, but I know Word has different
types of apostrophes, opening and closing. Any way this can be worked around?
If you are satisfied with a workaround inside Word, then you can turn off
AutoCorrect feature inside Word, or at least adjust it so it doesn’t replace
apostrophes, quotes, hyphens…
Alexey Rusakov aka Ktirf
RingRows OOO