I seem to have set (globally) an extra permission somewhere, and I can’t figure out just what it is…
In RT3.8.4, in RT at a glance. Globally, I have “unowned tickets”, “My Tickets” and “Bookmarked Tickets” as viewable (global dashboard). As it sits, any priveleged user users this dashboard, and sees in the Unowned Tickets section - ALL unowned tickets. That is not that surprising, I guess, but - it is not what my users want. What they want is all unowned tickets that are in their queue(s) only - They don’t want to see tickets in other groups queues.
After palying with it for a bit, I am not sure how to make that happen. Can any one advise?
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