Stop viewing in RT at a Glance

RT Users
1

All,

I seem to have set (globally) an extra permission somewhere, and I can’t figure out just what it is…

In RT3.8.4, in RT at a glance. Globally, I have “unowned tickets”, “My Tickets” and “Bookmarked Tickets” as viewable (global dashboard). As it sits, any priveleged user users this dashboard, and sees in the Unowned Tickets section - ALL unowned tickets. That is not that surprising, I guess, but - it is not what my users want. What they want is all unowned tickets that are in their queue(s) only - They don’t want to see tickets in other groups queues.

After palying with it for a bit, I am not sure how to make that happen. Can any one advise?

Thanks
Scott

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2

Take away their ability to SeeTicket in the unwanted queues,
otherwise, you’ll have to have a custom glancelet/widget
(not dashboard, those are something else) for each group.
Cambridge Energy Alliance: Save money. Save the planet.

3

This hasn’t been updated on the wiki since 3.2.2 (as far as I know) but it
should work with minimal tweaking.
http://wiki.bestpractical.com/view/TicketsPerQueueOn 9/8/09 5:53 PM, “Jerrad Pierce” jpierce@cambridgeenergyalliance.org wrote:

Take away their ability to SeeTicket in the unwanted queues,
otherwise, you’ll have to have a custom glancelet/widget
(not dashboard, those are something else) for each group.

Drew Barnes
Applications Analyst
Network Resources Dept.
Raymond Walters College

4

I have never replaced MyRequests, I do it as a separate file in
local/html/Elements and add PerQueue to $HomepageComponents in
RT_SiteConfig.pmOn 9/9/09 9:30 AM, “Lander, Scott” slander@hearstsc.com wrote:

Drew,

in 3.8.4, in share/html/Elements/MyRequests, if just says
%# END BPS TAGGED BLOCK }}}
%# DEPRECATED
<& /Elements/ShowSearch, Name => ‘My Requests’ &>

But, I copied the block from the wiki to local/html/Elements/MyRequests, and
restarted apache.
However, I don’t see a search “MyRequests” in the search drop down. Am I
doing something wrong, or looking in the wrong place?

-----Original Message-----
From: Drew Barnes [mailto:barnesaw@ucrwcu.rwc.uc.edu]
Sent: Wednesday, September 09, 2009 9:15 AM
To: Jerrad Pierce; Lander, Scott
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Stop viewing in RT at a Glance

This hasn’t been updated on the wiki since 3.2.2 (as far as I know) but it
should work with minimal tweaking.
TicketsPerQueue - Request Tracker Wiki

On 9/8/09 5:53 PM, “Jerrad Pierce” jpierce@cambridgeenergyalliance.org wrote:

Take away their ability to SeeTicket in the unwanted queues,
otherwise, you’ll have to have a custom glancelet/widget (not
dashboard, those are something else) for each group.

–
Drew Barnes
Applications Analyst
Network Resources Dept.
Raymond Walters College

This e-mail message is intended only for the personal use of the recipient(s)
named above. If you are not an intended recipient, you may not review, copy or
distribute this message. If you have received this communication in error,
please notify the Hearst Service Center (cadmin@hearstsc.com) immediately by
email and delete the original message.

Drew Barnes
Applications Analyst
Network Resources Dept.
Raymond Walters College