We have a few queues, and for most of them we have a custom scrip that looks for a spam header. If the header is found, the ticket is moved to the ‘Junk’ queue.
The problem I want to solve is that I want to stop sending out notifications about ticket creatons for these tickets.
Is there a way for me to stop processing other scrips for the ticket in my action commit code? Some easy way to add a condition to the global ‘Notify AdminCC’ scrip?
What would be the least intrusive way to accomplish this?