Hi I was wondering if
its possible to stop autocreation of users when a ticket is sent in via email? I
am new to RT but cannot find this answer anywhere…could anyone point me in the
right direction? Regards Matthew TownsendUnanimis ITDesktop Support Engineerex 745402072997454
Please, never, EVER, post to a public forum in anything but plain
text. It is usually considered bad manners.
HiI was wondering if its possible to stop autocreation of users when a ticket is sent in via email? I am new to RT but cannot find this answer anywhere...could anyone point me in the
If you give neither Everyone nor Unprivileged the CreateTicket right,
the user will not be created. All manually created users can easily be
Privileged (= check the “Let this user be granted rights”).
Jan 'Bulb' Hudec <bulb@ucw.cz>
signature.asc (189 Bytes)
If you give neither Everyone nor Unprivileged the CreateTicket right,
the user will not be created. All manually created users can easily be
Privileged (= check the “Let this user be granted rights”).you forget to mention that the ticket will not be created as well :-/
Of course.
If you want to create the ticket as guest instead, you would need to
implement a mail plugin, that would return guest if it gets no user and
put it after the default plugin. And give guest the right to create
tickets, of course.
Jan 'Bulb' Hudec <bulb@ucw.cz>
signature.asc (189 Bytes)
If you give neither Everyone nor Unprivileged the CreateTicket right,
the user will not be created. All manually created users can easily be
Privileged (= check the “Let this user be granted rights”).
you forget to mention that the ticket will not be created as well :-/