Having investigated StockAnswers for RT 2.0, I’d like to implement similar
functionality for RT 3.0.
I have a couple of problems with the way StockAnswers was done previously:
- Answer templates are stored in the filesystem rather than the DB
I think it would be cool to have a drop down in the “Update Ticket” screen
that would let you:
- select a canned reply from a list of titled inquiries
- refresh screen with that canned reply populated into the text box
The canned replies could either live in a new table, or they could be just
Templates. I’m not sure of the religious implications of that choice.
Anyway, this seems to me to be a simple way to get this sort of
functionality without re-inventing the wheel too badly. Thoughts? I
think this should be a standard feature in RT 3.x. Can we make it happen?
David C. Troy [email@example.com] 410-384-2500 Sales
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