Still need help on Script if possible

RT Users
1

I submitted a question a week or so ago and I still cannot solve my problem.

Please know I have searched the wiki quite a bit and have tried several
adaptations of different scenarios to try and achieve my goal.

I would like to have a custom field which is set at Transaction time to
the Requestors Initial of the Last Name.

I have tried using

my $RequestorRealName = $self->TicketObj->CreatorObj->RealName;
my $RequestorRealName =
$Ticket->Requestors->UserMembersObj->First->RealName;

Split the name into an array

my @nameArray = split(/\s+/, $RequestorRealName);

Extract the first letter of the last element of the array

my $LastInitial = substr(pop(@nameArray), 0, 1);

I cannot even get the CF value to become the whole name which makes me
think I am not using the correct obj name??

At the risk of being a pain I am resubmitting.

Please tolerate my persistence and I will not post again

Thanks

Joe

PS: Here is the code I am using to set the value which I had gotten a
while back for another situation and it works fine in my other situation.

unless( $self->TicketObj->FirstCustomFieldValue( $CFObj->id ) ) {
my( $st, $msg ) = $self->TicketObj->AddCustomFieldValue(
Field => $CFObj->id,
Value => $RequestorRealName,
RecordTransaction =>
$RecTransaction );
unless( $st ) {
$RT::Logger->warning( “Couldn’t set $DefaultValue as value for CF
$CFName:”. $msg );
return undef;
}
}

Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/oit
Administration 627
Office - 410-455-3020
Email - kirby@umbc.edu

2

I submitted a question a week or so ago and I still cannot solve my problem.

Please know I have searched the wiki quite a bit and have tried several adaptations of
different scenarios to try and achieve my goal.

I would like to have a custom field which is set at Transaction time to the Requestors Initial
of the Last Name.

I have tried using

my $RequestorRealName = $self->TicketObj->CreatorObj->RealName;
my $RequestorRealName = $Ticket->Requestors->UserMembersObj->First->RealName;

Use $RT::Logger->warning to tell if you have the right data

Also make sure you’re still using the error checking code that you paste:

   unless( $st ) {
     $RT::Logger->warning( "Couldn't set $DefaultValue as value for CF $CFName:". $msg );
     return undef;
   }

-kevin