Still after help

Per an earlier email; I have a RT/RTIR install running at
https://rt.comindico.com.au/RTIR/ … I am after some advice from list
members regarding the install.

Earlier, I remember reading an email abojut a feature that does context
highlighting of IP addresses whilst viewing a ticket, allowing “clicky”
functionality, where you can click on an address, and select the various
pings / traces etc from a menu. I have been unable to see this working.

The system is reachable on the above URL, with the following
credentials:

Username: rtir … Password: rtirrtir

Would someone please verify firstly if there is any functionality
“missing” from our install … It might very well be that the system is
operating as expected. I havnt had time to go through the code to check
myself, so a quick glance from someone would be appreciated.

Thanks.

Greg

Greg Kuhnert wrote:

Would someone please verify firstly if there is any functionality
“missing” from our install … It might very well be that the system is
operating as expected. I havnt had time to go through the code to check
myself, so a quick glance from someone would be appreciated.

Hi Greg,
Viewing “Incident Report #6: This is the subject” the IP address 1.2.3.4
should be a link. This link should take you to RTIR/Tools/Lookup.html
for this IP.

As to why it is not working, I can’t think of anything obvious. Have
you touched the code in /opt/rt3/local/html at all? Specifically
/opt/rt3/local/html/RTIR/Elements/MakeClicky, or any of the Callbacks in
/opt/rt3/local/html/Callbacks?

John

Earlier, I remember reading an email abojut a feature that does context
highlighting of IP addresses whilst viewing a ticket, allowing “clicky”
functionality, where you can click on an address, and select the various
pings / traces etc from a menu. I have been unable to see this working.

Greg,
A slightly late answer. Someone here was just experiancing similar
problems and we narrowed it down to permission problems.

Unless you have already solved this yourself, check the perms
on /opt/rt3/local/html/CallBacks/…

make sure it is readable by the uid the web server runs under.

Currently unsure as to why these perms should be incorrect in some
installs, and okay in others (but this sounds similar to the problems
identified in core RT a while back ).

Hope this helps
John
JANET-CERT

That indeed was the problem - I changed the persm of the html tree, and
it all came ot life. Thanks for your time.

Now for the final stage: We will rebuild 1 more time with current
version of software, and then go live … Looking forward to it!

Greg