Status values


#1

Hi all

I am a fairly new user of RT and am finding it pretty much on target.

Having said that, I find the status values a little limiting for the way we want
to track. For example, we’d like to add

  • works4me (everytime, of course :-)) )
  • testing

Having poked my way though the code and modified in a couple of places, I had the
right thing happening in a couple of places, but hadn’t worked through all of the
interrelationships - and then found 1.06, and then 1.07 came along and …

Given that mySQL is in the background, would it be feasible to put the status
values, and potentially the interaction of status and form, into a table. This
would save superficial changes from having to be repeated at each revision of the
code.

David H

David Hawke Ph: +64-9-624 2242
mailto:dvh@paradise.net.nz (Home) Fax: +64-9-624 2236
mailto:HawkeD@conwag.com (Work) Mob: 0-21-995 773


#2

Well, there are a couple different answers to this:

    1. There has been work done by a user to move the list of possible
    statuses into the database. I'm not sure I've ever seen it.  At this
    late date in RT1's life cycle, I'd be unlikely to make a change
    like this that would require users to futz with their database schema
    as part of an upgrade.

    2. RT2 currently doesn't let you futz with the list of statuses.  
    However, it _does_ let you define arbitrary keyword selects for use
    with each (or every) queue.  
    
     -jOn Sat, Jan 20, 2001 at 03:12:29PM +1300, David Hawke wrote:

Hi all

I am a fairly new user of RT and am finding it pretty much on target.

Having said that, I find the status values a little limiting for the way we want
to track. For example, we’d like to add

  • works4me (everytime, of course :-)) )
  • testing

Having poked my way though the code and modified in a couple of places, I had the
right thing happening in a couple of places, but hadn’t worked through all of the
interrelationships - and then found 1.06, and then 1.07 came along and …

Given that mySQL is in the background, would it be feasible to put the status
values, and potentially the interaction of status and form, into a table. This
would save superficial changes from having to be repeated at each revision of the
code.

David H

David Hawke Ph: +64-9-624 2242
mailto:dvh@paradise.net.nz (Home) Fax: +64-9-624 2236
mailto:HawkeD@conwag.com (Work) Mob: 0-21-995 773


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