Status other than "open" in "RT at a glance"

RT Users
1

Some months ago I added a custom status of “stalled”. Lately I’ve been
having a lot more things marked “stalled” and I would like such tickets
appear in “10 highest priority tickets I own”. How can I do this?

Second question: I forgot how to create custom statuses. How is that
done?

David Griffith
dgriffi@cs.csubak.edu

A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the most annoying thing in e-mail?

2

Some months ago I added a custom status of “stalled”. Lately I’ve been
Errr, stalled is a native status

having a lot more things marked “stalled” and I would like such tickets
appear in “10 highest priority tickets I own”. How can I do this?
I believe including it in the @ActiveStatuses list should
work, but the native stalled already does don’t it?
Alternatively, create your own widget by clicking edit in
the corner of the list to create a customized version.

3

Some months ago I added a custom status of “stalled”. Lately I’ve been
Errr, stalled is a native status

Oops.

having a lot more things marked “stalled” and I would like such tickets
appear in “10 highest priority tickets I own”. How can I do this?
I believe including it in the @ActiveStatuses list should
work, but the native stalled already does don’t it?

That’s right.

Alternatively, create your own widget by clicking edit in
the corner of the list to create a customized version.

I see. The solution is to click “tickets” and create a saved search, then
add that to “RT at a glance”.

David Griffith
dgriffi@cs.csubak.edu

A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the most annoying thing in e-mail?